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  1. #1
    2 Star Lounger
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    Help not working (2002 sp3)

    For some reason, the help function appears to have disappeared in all Office applications. If I use F1 or the menu item I see a blank white box. If I reactivate the annoying little paper clip I seem to able to access the help topics via that interface but not if I hide the assistant.

    I tried the microsoft support site and thought that article 319956 might be my answer. I made the changes suggested in that article but with no success.

    I have a similar, but perhaps unrelated problem with Media Player. I had version 10 installed and could not access the help files. While looking for an answer, I realised that there was a later version available (MPlayer 11) so I installed it in the hope that the help fault would be solved - no change, I still get a little box titled "App Error" saying "error in setting up help". (pic attached)

    I'm not sure whether the Office error and the Media Player error occurred simultaneously. I saw the MPlayer error first and hadn't used help in the other apps until today.
    Attached Images Attached Images

  2. #2
    Plutonium Lounger
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    Re: Help not working (2002 sp3)

    Which version of Windows are you using? This appears to be a problem with the help function in general.

  3. #3
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    Re: Help not working (2002 sp3)

    You might have something there. I just tried "Help and Support" from the Start menu with no response at all. I am running XP Professional V5.1, SP2

  4. #4
    Plutonium Lounger
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    Re: Help not working (2002 sp3)

    There is a free tool available for download from MJ's Help Diagnostics. See if this points out the culprit.

  5. #5
    2 Star Lounger
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    Re: Help not working (2002 sp3)

    You're a legend!!

    All fixed. I don't know what the problem was as I opted to let the tool fix anything it found. Everthing seems to be back to normal.

    Thanks for your help.

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