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  1. #1
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Did you change the jumper settings on the back of the drive to make it a slave ???
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  2. #2
    Star Lounger
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    Re: End User Limbo! (ext Hard Drive)

    When I put the hard drive in the computer, I left the jumper on cable select. This is the same setting I left it on in the external USB box. Would this matter in an external drive?

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    Re: End User Limbo! (ext Hard Drive)

    Hi Tim,

    The simplest solution might be to:
    . access the new PC's BIOS and make sure HDD auto-detect is on
    . turn the PC off
    . open the PC's case
    . disconnect the CD/DVD drive cable and power supply at the device end
    . connect the CD/DVD drive cable and power supply to the HDD
    . turn the PC on
    The drive should now be recognised and accessible.
    Once you've copied whatever files you want to the PC's own HDD, reverse the above process.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  4. #4
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Using the cable select setting when installing the drive in the case should be what you want to do, provided the system is setup as cable select. The external drive is something else again. You need to read the instructions that came with the external drive case for the correct jumper settings.

    I suspect from your original post that you have already tried macropod's suggestion.
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  5. #5
    Star Lounger
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    Re: End User Limbo! (ext Hard Drive)

    I did not try hooking the hard drive to a CD/DVD cable. However, when attached to the slave connected on the cable with the jumper in CS (cable select), the BIOS recognized the hard drive as a slave. Windows also recognizes the drive as present. However, I can't mount the drive nor assign it a drive letter.

    Whether connected directly via the IDE cable or through the external via USB, Disk Manager "sees" the drive, says it's a heathy drive, but refuses to access it.

    As I mentioned before, this drive was my primary drive in an old computer. Therefore, it has a full install of Windows XP. It's also partioned with a 100GB primary and a 20GB secondary partion. It's the secondary I want most to recover, since it has the pictures I hadn't yet backed up.

    I've attached a screen shot of Disk Manager, when I was trying to follow the Help system's guidelines for mounting a drive. By the way, using Disk Manager is the recommended method Dynex has in their directions to set up the drive. I think, however, they assume a clean drive with one partition.

    Also, I did install this drive as a primary in the second computer. When I boot, it launches Norton's GoBack and tries to run that, so I know the drive is good and works. However, I can't get it in that configuration to boot to Windows. I'm stymied! <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

  6. #6
    Star Lounger
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    End User Limbo! (ext Hard Drive)

    My four-year-old computer died a month or so ago (my fault--bent pins on CPU after cleaning). I decided it was time for an upgrade, so I took the best stuff from the old computer, and moved to my daughter's. I couldn't move the hard drive, though, because there's no slot. I decided to buy an external case to connect via USB, so I could recover the data. (Please no backup lectures! I feel badly enough as it is.)

    In short, the computer recognizes a drive, but I can't assign it as a drive letter under Disk Manager. I called customer support at Dynex (the manufacturer of the case), and they refered me to Microsoft. Microsoft, of course, thinks it's a problem with the Dynex. After that, I tried hooking up the drive directly as a slave and without a dedicated slot just long enough to recover the data. Again, Device manager "sees" the drive, but won't let me assign it to access the data.

    My experience with the lounge tells me someone can help with this. Please, please, please let me know if anyone has a way to recover the data.

    (I do have backups, by the way, for all the most important data. Unfortunately, I had loaded a last series of pictures prior to my next backup, and those are what I need.)

    Thanks in advance for any advice!
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  7. #7
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    OK. I notice from your screenshot that you haven't clicked on the drive you want to assign a letter to. Try clicking on the drive (this should produce a lined effect in the white area), then click on Action>All Tasks>Change Drive Letter and Path. That should give you a window to do the deed.
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  8. #8
    Star Lounger
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    Re: End User Limbo! (ext Hard Drive)

    I tried several ways, Doc; maybe I'm missing something.

    If I right-click on the C: drive, I get the option to give it a path. If I right-click on the USB drive, I get the path option grayed out (as in the screen shot). I get the same results if I click on the drive in the upper pane or in the lower pane. In every case, Windows sees the drive, but doesn't seem to want to deal with it.

    I'm almost at the point where I want to make a bootable CD, put the old drive (the one from which I'm trying to rescue the data) in as my master and the current as the slave, boot to the CD, copy the data, then reformat the old drive. That's a lot of extra effort, though, I'd like to avoid. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>

    I appreciate all your help.

  9. #9
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Are you logged in as an Administrator ??? If so, I'm not sure what might be the problem. This process should be straight forward and work like this. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    I'll do a bit more research.
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  10. #10
    Star Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Thanks again for looking into this. I didn't find the resource above in my search.

    To answer your question, though, yes I am the administrator for the computer.

  11. #11
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Here's the Google search I used. Maybe you can see something I didn't.

    One other question. Was the computer the drive came out of or the one you are connecting it to part of a network ??? It seems that network drive mapping can cause problems when trying to reassign drive letters if the drive was previously mapped to a network.
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  12. #12
    Plutonium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Sorry, chiming in late here! On my machine, either internal or USB external, you get the full menu of selections if you right-click in the area of YOUR shot that I've marked in this attachment. I think you ought to jumper the drives as master and slave and get away from that cable select!
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  13. #13
    Plutonium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    Silly question.

    What version of Windows were you running on the old computer, and how does that compare to the new one? I am just wondering if we might have different NTFS versions in play here (maybe an SP2 and non-SP2 version for example)

    Can you try using this external USB disk with a different PC, just to eliminate hardware or silly Windows configuration problems.

    StuartR (clutching at straws)

  14. #14
    Star Lounger
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    Re: End User Limbo! (ext Hard Drive)

    OK. Tried jumper in Master -- Windows doesn't even see the drive. The same with Slave. Switched back to CS, and Windows sees the drive again.

    The screen shot shows what I get when I right-click on the drive: it offers to re-partition (don't want that!), but everything else is grayed out. If I click on properties, the drive is accessed and it's reported correctly as a 120GB disk, though neither the primary 100GB partition nor the 20GB secondary partition is listed. It correctly lists the NTFS file system.

    Both disks have Windows XP, SP2 installed.

    I tried the drive on the Win2000 computer at work. Again, the computer recognized the drive, but wouldn't assign it. I can't do so through the Disk Manager because I don't have admin priveleges at work.

    I'm at wit's end! <img src=/S/surrender.gif border=0 alt=surrender width=31 height=23>
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  15. #15
    Uranium Lounger
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    Re: End User Limbo! (ext Hard Drive)

    You mentioned in your original post that when you connect the drive as the primary and boot the computer it starts to run GoBack. Have you let GoBack do it's thing to completion and if so, what happened ?? I'm beginning to suspect that the Master Boot Record on this drive may be corrupt and GoBack may be the culprit.

    Take a look at this thread on another forum. The last post suggest that if you install the drive as the main drive and boot into safe mode then remove GoBack you can then install it as a slave and you will be able to get your drive and data back. There are several other alternate methods mentioned, but this one seemed the closest to your issue. [HTH <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
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