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  1. #1
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    Office Re-install Error (Office 2003 Student)

    I lost my programs after taking a power surge and I am trying to re-install Office 2003 Student/Teacher Edition. During the "copying files" section of the install I get "Error 1311 Source file not found F:ZF561407.CAB". I searched the install CD and that file is not on it. Any suggestions on how to resolve this? The Microsoft site said I can "create an administrative install point, cabinet files are not present in administrative install points". However, I don't have any idea how to do this. The site also said to "upgrade the system to XP Service Pack 1, but I already have Service Pack 2. I'm stuck.
    Bruce Chamberlin

  2. #2
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    Re: Office Re-install Error (Office 2003 Student)

    Welcome to the Lounge!

    Microsoft Office is huge and powerful program (more exactly, a bunch of programs) with many options and possibilities. That's why you must exactly describe what you did - without this information is very difficult to troubleshoot your problem.

    The example: you said "I am trying to re-install Office 2003". There are many ways to do it. For instance, open Control Panel, then Add or Remove Programs wizard, select from the list of installed programs "Microsoft Office 2003..." ("Change" and "Remove" buttons appear), click Remove and uninstall Office 2003. Then FROM THE SAME WIZARD click "Add New Programs" button on the left pane, click "CD or Floppy" button and point it to your installation CD.

    Another possibility (and I would suggest to try it) is from Add or Remove Programs select "Microsoft Office 2003..." and click Change button. Then, when Office Setup dialog appears, select "Repair Office" option and follow the wizard.

    Now answer to your questions. When your installation crashed (by the way, immediately buy and use surge protector!), some of the Office files was damaged. It triggers Office Setup to search for the replacement files which are not included in your version of Office (you probably tried to install Office from your Installation CD "on the top" of existing damaged installation, don't you?). Try to repair your Office installation instead.

    "Administrative install point" is a folder on the drive (local or in most cases network), in which all Office installation files were copied in special way. You can install Office from such folder as from CD, but without typing your Installation key (and also with pre-selected settings and options). You can create Administrative point by creating a folder with appropriate name and then inserting your Office CD and running Setup.exe from Run dialog with /a switch (click Start | Run, type f:setup.exe /a and hit Enter).

    Microsoft Office Service Pack 2 superseed Service Pack 1, that means if SP-2 is installed or included, all features of SP-1 are included also.

    Try to repair Office and good luck!

  3. #3
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    Re: Office Re-install Error (Office 2003 Student)

    Welcome!

    Is this a Dell computer that you have? I've run a search for your error message on their forum which returned a few posts concerning Office Installs. For some reason, I cannot get my link to my search results to work! It keeps returning me to a search box instead of the results. So I think if you go to the Dell Forum's home page and enter the error message that I used - "Error 1311 Source file not found F:ZF561407.CAB" - you should receive the results that I received. You won't need to log in to their website, just enter this error message in the search box under the log in boxes and hopefully, it works! I don't know if these posts will help or not but it might give you a starting point.


    "Peace begins with a smile. "-- Mother Teresa

  4. #4
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    Re: Office Re-install Error (Office 2003 Student)

    Thank you! I tried the "add programs" method and it appears to have worked. I removed the Trial Version that came on the computer, then added mine. Just FYI, there is a surge protector on my PC and I am only assuming there was some kind of spike based on my wife's description of what happened when it went down. Everything went back to the way the PC was when I bought it, including wiping out all the programs I had installed. I also thought I had set up periodic restore points, but obviously I hadn't. That was a hard lesson to learn. I haven't had time to thoroughly check out my re-install, but I did not get any error messages and I can open EXCEL and WORD. Thanks again for your help.
    Bruce Chamberlin

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    Re: Office Re-install Error (Office 2003 Student)

    No, I have an HP Pavillion 810. The Microsoft site gave me some information about "cabinet files" but no clear instructions on the steps to take. I was going to try everything before actually calling Microsoft. Fortunately I was able to get the install with the help of "kaplinb" in the other post. Hopefully I won't have any more issues.
    Thanks for your help.
    Bruce Chamberlin

  6. #6
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    Re: Office Re-install Error (Office 2003 Student)

    I am glad you sorted it out. I was intrigued by their solution to the error problem because they were pointing to Microsoft and a Windows Installer Cleanup Utility. Usually, when I am in a situation that I can't solve, I generally start trying anything that seems reasonable. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> ......After doing a complete backup of my system first, that is!

    Glad you are up and running again! <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>


    "Peace begins with a smile. "-- Mother Teresa

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