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  1. #1
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    bypassing clipboard (6)

    Edited by Leif to add url links - see the 1-click TagPanel and/or <!help=19>Help 19<!/help>


    I have a customer problem where processes such as word are locking up after trying to copy/paste from a website. Apparently, Office and IE are integrated so that the copy procedure bypasses the clipboard and tries to copy the data straight from the web site to Word. There is a posting here that describes the problem my customer is having:
    link

    Anybody ever heard of this, and more importantly, anybody have a solution? Is there any way to turn off this integration?

    Thanks,
    -Torry

  2. #2
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    Re: bypassing clipboard (6)

    I've never heard of this. What is your IE cache setting as far as when IE checks for a new version of a page?

    Joe
    Joe

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    Re: bypassing clipboard (6)

    Hi Torry

    Just some ideas floating around my head. There is still a vulnerability with IE6 where your clipboard can be read by a website, an example is here:

    Clipboard Plunder If you have IE6 try this link and test your security. BTW this is not a plug for Firefox or Opera <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Which brings me to the idea that is your client using IE7 and switched off this facility in their settings.....an idea
    Jerry

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    Re: bypassing clipboard (6)

    Try pasting the information using the "Edit, Paste Special" and then select "Unformatted Text" and see what happens.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: bypassing clipboard (6)

    I'm not sure it's accurate to describe it as "bypassing the clipboard." While I haven't examined the clipboard for a selection of a web page, I suspect it contains the underlying HTML code and not a melange of bits representing everything displayed in the browser. Or perhaps it contains multiple formats, and you can experiment with Edit>Paste Special to see exactly what is and isn't in there. For a typical paste, I believe Word accepts the image links and then, using the same Windows DLLs as IE, proceeds to fetch those images to display them to you. It does seem a bit more involved with copy/paste from IE than from Firefox, although I haven't tried to figure out why...

    Anyway, I'm not sure why particular pages works less well in Word than in IE itself -- considering how much underlying plumbing they share -- but Word definitely adapts plain HTML to its own unique specifications. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: bypassing clipboard (6)

    Sorry, forgot to mention a possible workaround. In IE, use Save As and then choose the single file "Archive" format (MHT). Word can open these, if not natively, then using an add-in available for download from Microsoft.com. Because the images are encoded entirely into the text-format Archive file, similar to the format used for email attachments, Word should not need to go back to the Web to get them. Unfortunately, if the user only wants a small selection of the page, this is a lot of extra work.

  7. #7
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    Re: bypassing clipboard (6)

    Thanks for the thoughts. The idea that the HTML is being copied and interpreted by Word gave me an interesting hypothesis. One thing I didn't mention is that Citirx may be involved. Seems that when this cut/paste happens, it leaves a winword process on the server that the admin can't kill (eventually overloading the server to where they have to reboot it). I'm thinking that if a user is cutting a page from a local instance of IE and pasting it into a remote instance of Word, that a difference in security settings might cause word to lock up. IE reads the page fine, copies the HTML into Word, and then Word tries to go out and fetch the graphics but gets blocked by the server's security settings. Does that sound like a reasonable possibility. Any other thoughts?

    -Torry

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: bypassing clipboard (6)

    I haven't used Citrix, so I'm not familiar with those potential differences. I certainly can't rule it out.

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