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  1. #1
    markpud
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    Outlook 2k crash

    My Outlook 2000 (WinME) has suddenly started crashing on startup, giving an error about mso9.dll
    I have tried the office repair thingy, and even reinstalling office back over the top to no avail. I also tried removing my .pst file and Outlook went through the process of creating a new one, then crashed again.
    Most annoying, has anyone got any suggestions?? [img]/w3timages/icons/sick.gif[/img]

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Outlook 2k crash

    According to MS here, you have done what you can [img]/w3timages/icons/crazy.gif[/img]
    Can you find the mso9.dll file on your PC?
    Have you run an error-check on your hd(s)?

  3. #3
    markpud
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    Re: Outlook 2k crash

    I have found mso9.dll. I even deleted it and then ran the repair feature again. But the restored copy did the same [img]/w3timages/icons/alien.gif[/img]
    I haven't tried the scandisk/defrag combo recently, maybe I'll give them a whirl...
    Failing that a format seems like the easyest way out [img]/w3timages/icons/grin.gif[/img], i'm thinking of going back to 98 anyway...

  4. #4
    Platinum Lounger
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    Re: Outlook 2k crash

    are you in corporate or internet mail only mode? if corp, try a new profile. if IMO, you would need to del the profile keys from your registry.

  5. #5
    markpud
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    Re: Outlook 2k crash

    gimme a clue then? which keys please!!

  6. #6
    Platinum Lounger
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    Re: Outlook 2k crash

    i don't know, i don't use IMO. [img]/w3timages/icons/smile.gif[/img]

    Search your registry for windows messaging - export that branch then delete. alternately, search for your pst name. (by default, it's outlook.pst unless you changed it)

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