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  1. #1
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    Ongoing Problems with WinXP (WINXP Home SP2)

    Further to several of my posts further down this page: I have spent several hours each of the last four days trying to resolve problems with Search Companion and Windows Messenger 5.1. I have worked with MS Tech Reps until I am blue in the face and today I hollered loud and long until a so-called Tech Service Manager came on the line and he and I spent another 4 hours to no avail. Neither program will INSTALL. For some reason when it gets to validating my WinXP certificate it comes up, "Validation Incomplete due to network error" The network works fine for everything else and my ISP assures me they are not blocking MS efforts. MS has checked and I do have a VALID program.
    The latest surmise is that my BitDefender program is blocking but even after we REMOVED that there was NO change in results.

    I am open to any suggestions. AND one question in particular: Has anyone else had any problems running BitDefender Internet Security v10?

    Everything is presently ON HOLD until tomorrow while the Tech Manager does some more research.

    Fortunately I have removable Hard Drives on Bays and am currently running on another hard drive.

  2. #2
    Uranium Lounger
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    Has anyone suggested a format and reinstall on that drive and then installing those two programs on a clean installation of Windows with nothing else there ?? It would seem that would be more time efficient and cost effective than what you are doing now. That many hours just to get a couple programs to install (and not being successful) just doesn't seem worth the effort.

    Just my <img src=/S/2cents.gif border=0 alt=2cents width=15 height=15> <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
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  3. #3
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    I may have to go the Format route but I dread the complications and work in all that. It's just been a totally FRUSTRATING experience. I'll have to see what tomorrow brings. Hopefully the so-called Tech EXPERT(?) will have found a solution. After all it is a product from the "Gates Zoo"

    Will keep ya posted on any new developments.

    Thanx for your response.

  4. #4
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    <center>
    <hr>I dread the complications and work in all that<hr>
    </center>More than the frustration that the keepers of the "Gates Zoo" are putting you through now ??? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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  5. #5
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    My son is my guru and seems now to think that a week ago I used a Norton supplied Removal Tool to remove all of Norton since they and I could not download a Norton upgrade, and son thinks it might have removed some file(s) I need now to make MS work properly. Norton did issue a refund for the upgrade that didn't work.

  6. #6
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    Your son may be on to something. Norton products and their "removal tool" are a nightmare. I had major problems with an upgrade from Norton AV 2003 to 2005 and their tech support was useless. My system was trashed and the upgrade wouldn't finish. They wanted me to use their removal tool and then start over. I tried it and the removal tool didn't want to do it's job and actually made things worse. My system was completly unstable and doing all sorts of weird things. Fortunately, I had made an image of the drive right before starting the upgrade process and used it to get my system back to where it was, then used the removal tool and got Norton 2003 removed and then did the upgrade. I'm now having some issues with the LiveUpdate (an LU1812 error) and the Syumantec "solution" is to use their Removal Tool and then reinstall the program. If I have to use their Removal Tool again, it will be the last Symantec product to ever get on my systems !!! I'm starting to think that the vaccine may be worse than the virus it's preventing !!! <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

    You don't have an image backup, do you ???
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  7. #7
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    You could try a repair install of Windows. See How to perform an in-place upgrade (reinstallation) of Windows XP for more information.

    Joe
    Joe

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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    The best laid plans of mice and men ------ Here briefly is a summary of events.

    About 10 days ago I got notice that my Norton System Works was about expire. Rather than buy the '07 version which I had heard caused some people some troble I elected to buy the Upgrade. Then when this wouldn't instal I contacted Symantec Tec Services and they tried several methods and finally said they would issue a rebate (which came through OK) and tried to sell me the '07 version which I declined. He then gave me a link to their Removal Tool which I used with appearent success(?)

    My Hard Drives are on removable bays and I regularily Ghost one to another almost every two days. I dd this and it wasn't ubtil last Friday when I needed the Search Companion that I discovered that it wouldn't work "Required files missing"

    When my son tried to use Remote Assist to help with that problem we found that my version of Windows Messenger 5.0 wouldn't allow a hookup between computers. Then I tried to Install version 5.1 I ran into the current problem that the validation process will not complete and thus my trials and tribulations that have been ongoing with MS TecReps.Managers.

    Unfortunately during the past several days and before discovering problems with Search Companion I had Ghosted the hard Drives and thus transferred the problem that may very well been caused by the Norton Removal Tool.

    Strangely tho, at about the same time we used the same tool on a buddy's computer, and he has NOT had similiar problems to mine. His Search Companion and Windows Messenger are working just fine.

    It looks like I may have to go the Format route, about which I know absolutely NOTHING.

    I have just printed out your latest link regarding an inplace upgrade and will study that. I am expecting a call momentarily from MS Tech Mgr so will now swap this H/D for the one we have been working(?) on

    Will get back to you later.

    Very much thanx. This site has been a real HELP to me for several years now.

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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    Doc,
    I shared some of your problems with Norton.

    After many years of on again, off again "service" from Systemworks ( 2003, 2005, 2006 ) with unexpected glitches that were a "bit**" to fix, I finally dumped all of Norton. Uninstalled everything, deleted every mention of it in WinExplorer and even went into the Reg to search out every hint of Symantec, Norton and Systemworks. IT FELT GOOD!
    Never looked back and don't miss it at all ( particularly their "techs" )
    BOB
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  10. #10
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    <center>
    <hr>( particularly their "techs" )<hr>
    </center>Is that what those phone support people are supposed to be ??? Sounded a lot like people from Banglore, India with manuals in front of them. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

    If Norton gives me one more issue, it's history and I'll folow through with my threats and go with Webroot's AV add on to Spysweeper.
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  11. #11
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    Hopefully this should close out this thread.
    Today I finally got hooked up with a MS Tech Manager that seemed to know whatthehell he was doing. It was a long involved process that finally entailed doing an installation of WinXP Home from my CD but did not require a full format. Right now EVERYTHING is up and running EXCEPT for my BitDefender Internet Security v10 program which we had to delete/Remove to clear out all firewalls. I have emailed BD asking them HOW to reinstall that software and expect some reply SOON(?)

    My very appreciative THANX MUCHO to all who have participated in this discussion. It has been a great learning curve, that I hope I don't have to drive around again.

    One thing for sure and ALL should take note: Stay To Hell AWAY from anything labelled Norton or Symantec.

    Woody's Lounge is without a doubt the most HELPFUL site on the whole of the web.

    Thanx again.

  12. #12
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    Thanks from all of us for the kind words. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> Glad you got it sorted out and found the needle in the Redmond tech support haystack that was useful.
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  13. #13
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    Re: Ongoing Problems with WinXP (WINXP Home SP2)

    I guess everyone has his/her own "war stories" re. Norton, McAfee, etc., etc. Seems to me other variables might be affecting system processes for different users.

    Another view and set of experiences, starting with <post#=624,707>post 624,707</post#> .

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