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  1. #1
    Platinum Lounger
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    Download .doc .xls (IE6 sp2)

    I have a browser based system that has a series of contextual links that are in Word and Excel format. A recent issue has arisen when the Call centre staff click on a link and then hangs after a while.

    I have a theory of network connection to the server but wanted to hear of any other reasons why
    Jerry

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Download .doc .xls (IE6 sp2)

    Thoughts that come to mind:

    1] Real time virus scanning
    2] Someone else downloading simultaneously
    3] Someone else has opened the document and it is therefore locked.

  3. #3
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    Re: Download .doc .xls (IE6 sp2)

    Thanks

    Good ideas, 2 and 3 certainly could be ideas we can look at. I think I shall go back and get them to diarise the fault time so I can interrogate the database as at the moment I have the " Once in a while the system crashes !" response[ggrrr]
    Jerry

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