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  1. #1
    New Lounger
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    Prompted to save Normal.dot (Word 2003/Citrix)

    Subject edited by HansV to be slightly more specific than "Word 2003"

    We have some of our satellite offices on citrix. When they are in Word, they are receiving a prompt to save the Normal.dot when exiting Word. The user has only one citrix connection/session active. Does anyone have any idea what could cause this issue?

  2. #2
    Plutonium Lounger
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    Re: Prompted to save Normal.dot (Word 2003/Citrix)

    It could be caused by an add-in. The Adobe Acrobat add-in (pdfmaker.dot) is a known culprit. Do you use that?

  3. #3
    New Lounger
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    Re: Prompted to save Normal.dot (Word 2003/Citrix)

    If I go to Tools...Templates and Add-ins in citrix, Adobe is not part of the add-in.

  4. #4
    Plutonium Lounger
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    Re: Prompted to save Normal.dot (Word 2003/Citrix)

    You can try the steps in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word,197827>Systematic Approach to Behavioral Problems in Word<!/post>, but I have no idea what influence Citrix has on all this.

  5. #5
    New Lounger
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    Re: Prompted to save Normal.dot (Word 2003/Citrix)

    Thanks for your assistance. We will take a look at this.

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