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  1. #1
    Lounger
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    Multiple accounts using default reply-to in error

    I hope I can explain this correctly. I'm fairly sure this behaviour just started after the installation of Outlook 2007.

    The problem is this. I have three POP accounts set up in Outlook. On the whole, they work fine, but when I create a new email message, I have some trouble, in that the reply-to is being set incorrectly.

    For example. I have accounts A, B and C. A is the default, and generally I'm sending messages from there, and expecting a response back there. No problem. If, as happens on occasion, I want to send a message from B, I click the 'New' button, and in the message click the 'Accounts' button, and select B.

    A message is created, and indeed sent via the server for B. The message arrives, and says correctly that it's from B, but when the recipient responds to the message, the reply goes to A.

    So, first I checked to see what was happening in the reply-to option in the message. Sure enough, it was putting the A address in there. I figured this was a configuration thing, and found there is an option (Tools, Account settings, [choose the account], More settings, Reply E-mail) which can be set as required for each account.

    I filled in the boxes correctly for A, B & C (as all were blank), and assumed that would fix the problem. It made no difference at all. Then I removed the entry I'd added for A, thinking that it might override the others. Still nothing.

    So in summary, no matter what I do, any new messages I create have a reply-to set to the default account A.

    I'd love it if anyone could confirm they have the same behaviour, love it even more if someone can tell me how to overcome it.

    Many thanks in advance.

    Jim

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Multiple accounts using default reply-to in er

    I'm fairly certain this worked correctly in Outlook 2002-2003. I haven't yet set up Outlook 2007, but I can't imagine any reason for the old behavior to have changed.

    By any chance has your default form been customized to show a particular Reply to address?

  3. #3
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    Re: Multiple accounts using default reply-to in er

    Regretfully not. No customisation at all. I was pretty sure it was fine in 2003 as well. Certainly not something I'd have expected to be an issue.

    Jim

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    Re: Multiple accounts using default reply-to in error

    (Edited by HansV to make URL clickable - see <!help=19>Help 19<!/help>)

    This might be worth a shot: http://support.microsoft.com/kb/284372/en-us

  5. #5
    Silver Lounger t8ntlikly's Avatar
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    Re: Multiple accounts using default reply-to in error

    Jimbo,

    If I remember correctly, what are considered the "Advanced Settings" in Outlook 2007 were in plain site in Outlook 2003. I also seem to remember that when I set up my Outlook thinking where do I put in that information.
    Short of deleting your e-mail accounts and starting over, I would suggest that you click on Tools/Account Settings. Highlight an e-mail account and click on Change and change what you need to in there. Next click on More Settings to see if everything in there is correct also, then Click on Test.
    If that doesn't fix it I would simply delete my accounts and start over remembering the Advanced Settings.
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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