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  1. #1
    Silver Lounger
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    Documents seen as corrupt (Word 2003 / SP2)

    Edited by HansV to make the subject slightly more descriptive than "Word"

    I can't open Word documents because it says the anti virus program finds it corrupt. This isn't true. Even if I create an new one, close it, and then try to open it it says the same thing. I can't seem to run a repair or a reinstall on Office either. Excel still works perfectly. What can I do to get Word to once again work and open these files? If I take he files to another computer they open fine.

    Thanks
    H Lewton

  2. #2
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    The problem would seem to be your antivirus program rather than Word, so you should contact the developer of your AV program, or switch to another AV program.

    In the meantime, you can try Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word,197827>Systematic Approach to Behavioral Problems in Word<!/post>.

  3. #3
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I have turned off the anti virus program and it still does it. It is Norton's maybe I should try uninstalling it.

    Still one question remains, why can't I run an Office repair or re-install?

    Thanks
    H Lewton

  4. #4
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    What happens if you try to repair or re-install Office? Do you get an error message and if so, what does it say?

    Have you tried Help | Detect and Repair from within Word?

  5. #5
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    Yes I have tried all of these suggestions. When it tries to start the repair it just stops without any error message. When I bring up the task manager it says the program is not responding.

    I'm not at that machine now but I'm betting it won't let me load the Support Template either because as soon as it gets past the first few screens and tries to do any actual task, it freezes.
    H Lewton

  6. #6
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    That would seem to point to a more fundamental problem with the PC. I always hate to say this, but backing up all data and reinstalling the PC from scratch might be the best solution. However, I'd wait a bit to see if someone else comes up with a less drastic solution.

  7. #7
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I have thought of that and have no problem with doing it except for the fact there is a program on it that I can't reinstall without help from our International help desk and they are terrible to get a hold of and even worse to get help from. The Office programs themselves are no problem for me but these special programs and adaptations of Quickbooks will be a pain. I do hope there is another solution short of starting over.

    Thanks
    H Lewton

  8. #8
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I assume that uninstalling Office through the Add/Remove Programs control panel doesn't work either. You might try using a utility such as Add-Remove Pro.

  9. #9
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I really don't know if trying to remove Office that way would work or not. I was leery of trying it in case I couldn't still reinstall Office since Excel is still working and I need that for a lot of things.

    Thanks again and thanks for the link.
    H Lewton

  10. #10
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    The decision is up to you, of course. If you can get your work done without using Word, there's no real need to repair Office.

  11. #11
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    Thanks Hans but that isn't the case. I do need Word to work properly too. I may have to start all over as you suggest but I'm really trying to avoid that.

    Again, thanks.
    H Lewton

  12. #12
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I think you've tried most or all of the standard methods, so as far as I can see, uninstalling Office completely, then reinstalling is the next step. Reinstalling the PC from scratch would be the final remedy.

  13. #13
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    Yes I agree. I'll let you know what happens when I try reinstalling, if I can.

    Thanks
    H Lewton

  14. #14
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    Hans, it appears it was Norton's anti virus program causing the problem but I didn't have to uninstall it. I called my friendly computer builder and he told me to look for a check mark beside the Office plug in in the anti virus program, remove the check, and try it. After doing that, all seems to be well again.
    H Lewton

  15. #15
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    Re: Documents seen as corrupt (Word 2003 / SP2)

    I'm glad you were able to solve this without reinstalling.

    I knew that the Office Plug-in causes extreme slowness when opening documents (if you search this forum, you'll find numerous recommendations to disable the plug-in), but this is the first time I heard about it refusing to open documents at all.

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