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  1. #1
    5 Star Lounger kmurdock's Avatar
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    DST recurring events (Outlook 2003 SP2)

    And the various MS fixes provided. Got the DST fix for the O/S, then ran the time zone changer for Outlook. All seemed to work until...

    I can't open any of my recurring events -- they all cause this error:

    "Can't open this item. The operation failed."

    I can open non-recurring events, but I can't right click on *any* calendar appointment, recurring or not. Well... I *can* right click, but nothing happens -- no context menu. I can delete (error there saying it might not have completely removed the item). But scheduling a new item doesn't work -- the new one also can't be opened. Running detect and repair doesn't work -- says it completes successfully, but did not affect above symptoms.

    Fallout from the fixes? It's too coincidental to be anything else. Has anyone else had similar issue?

    Kim <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>

  2. #2
    5 Star Lounger kmurdock's Avatar
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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    OK, the one thing I didn't try was compacting my pst.

    Once I did that, the right-click functionality was back and I can now open recurring events.

    Kim <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>

  3. #3
    5 Star Lounger kmurdock's Avatar
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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    Well, perhaps I shouldn't have opened the champagne yet.

    Today, I had the same symptoms. Couldn't open any recurring event and couldn't right click to get the context menu on any event. I compacted the pst file and again, it worked.

    Much as I dislike coincidences, is it possible something else is wrong with Outlook? I did run repair and got no errors. Nothing else seems to be going awry... any thoughts?

    K <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>

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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    Try running SCANPST(it should be located at C:Program filesmicrosoft officeoffice11). IF that does not clear it up try a new PST file. You could import all your old data from your current file. Just close Outlook and then most your pst file to another folder.Restart Outlook and a new pst should be created. Then import your old file.

    Joe
    Joe

  5. #5
    5 Star Lounger kmurdock's Avatar
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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    Thanks Joe,

    I gave it a try. SCANPST found and fixed errors in my pst file but this did not fix the problem in Outlook. I then took your second suggestion and moved my old pst, created a new one and imported. Nope. Didn't change a thing.

    Well, maybe MSoft will come out with a patch for their patch -- I'm back to thinking it must have something to do with the DST patch or Outlook time zone fix. I guess I can try reapplying the TZ fix and see what happens...

    Thanks,
    Kim

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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    You could try a pst and then before importing the old pst create a recurring calendar entry and see if it works. If it does, then you know your calendar is messed up and a decision to make. Either import everything but the calendar and then recreate your calendar entries or just leave it alone.

    Joe
    Joe

  7. #7
    5 Star Lounger kmurdock's Avatar
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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    Hmmm, yeah.

    It's taken up too much of my time already, but I guess I have nothing to lose by trying. Good thought to see if the problem is with the program or the calendar.

    Thanks,
    Kim

  8. #8
    5 Star Lounger kmurdock's Avatar
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    Re: DST recurring events (Outlook 2003 SP2) FIXED

    Well, sadly, it seems to be the program.

    I went through the steps you suggested again and before importing my old files, I created a new recurring event and right-clicked. No context menu. I didn't bother to see if I could open it -- if I could, I'd still miss the right-click functionality.

    So, I'll just compact them every day. For whatever reason, that makes them work until I close the program.

    Thanks again for your help - I really appreciate it. K

  9. #9
    5 Star Lounger kmurdock's Avatar
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    Re: DST fix-no/Google desktop search-yes

    Hi Joe,

    I finally googled the right combination of words and stumbled on a post from someone with this same issue. Since my last post, I realized the problem extended beyond my calendar to everything that appeared in the main content pane. So I did what he did and I think I'm really fixed. I'm reposting in case any one else has this issue.

    The problem does not seem to be with the program or with MSoft's Time Zone fix -- it seems to be with the Google Desktop Search toolbar. I always turn off the toolbar, but don't remove the com add-in. This hasn't been a problem before, but I did recently upgrade to their lastest version. I removed the com add-in, closed Outlook, opened Outlook and my right click was returned to me.

    Fingers crossed,
    Kim <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

  10. #10
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    Re: DST fix-no/Google desktop search-yes

    Thanks for posting the work around. Add-ins have always been the first place to look when trying to debug a problem. You've probably saved someone a big headache.

    Joe
    Joe

  11. #11
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    Re: DST fix-no/Google desktop search-yes

    Updating Google Desktop Search may cause it to reinstall itself in Outlook, with the unpleasant effect that it may prevent users from opening "*.msg" attachments. (As I just found out. <img src=/S/mad.gif border=0 alt=mad width=15 height=15>) Same solution, disable/uncheck the add-in under Tools | Options | Other | Advanced | Add-in Manager, OK out.
    -John ... I float in liquid gardens
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