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  1. #1
    Uranium Lounger
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    Wireless Internet Connection Issue

    I just left a friend's house and was completely baffled by what I ran into. The issue was an inability to connect their 3 month old HP laptop to the internet wirelessly via a Linksys router connected to a DSL modem. The computer "sees" the network, says it's connected and the connection is Excellent, but it will not connect to any internet site. It returns the "Server Not Found" error. I even tried to hardwire directly to the router and the modem without success. The other computer in the house is hardwired to the modem and has no problems connecting. The laptop will connect at the friend's office and to the wireless network at his local repair shop, just not in his home. He tells me that he has never been able to connect at home but is always able to connect at the office. The only thing I noticed that I felt was strange, is that the ethernet light on the modem does not light up or flash. Any thoughts ??
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  2. #2
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    Re: Wireless Internet Connection Issue

    Have you tried some other computer either wired or wireless at the friends house?
    The modem may be blocking all but the one machine. I am NOT much of a DSL user just cable, but Lord knows what can be different.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Uranium Lounger
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    Re: Wireless Internet Connection Issue

    Actually, I didn't. I assumed that the other computer in the house worked because they had an internet connection at the house and a desktop. It seems to be just the laptop and I suspect that the dead ethernet light might indicate a dead output to the router, but that doesn't explain why the thing didn't work when wired directly to the modem. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
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  4. #4
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    Re: Wireless Internet Connection Issue

    I do not know much about a DSL connection, but does it not require that the connecting computer have some kind of dialer software to make the DSL connection to the ISP?
    If so, that may be why the laptop will not connect when wired to the modem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    Plutonium Lounger
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    Re: Wireless Internet Connection Issue

    Have you checked that the web browser is not set to use a non-existant Proxy server - that would certainly cause these symptoms.

    StuartR

  6. #6
    Silver Lounger
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    Re: Wireless Internet Connection Issue

    When you tried to connect to wireless router, you couldn't establish Internet connection because of router settings. You must to logon to router (most likely 192.168.1.1 ) from your friend's computer, and add your laptop MAC address to Access List in Wireless Settings.
    (I presume you check your laptop firewall settings for this connection.)

    When you tried to connect to router though network patch cable, you probably did not get IP adress from the router. Did you restart the laptop after you connect the network cable?
    Another way to get IP address without restarting is to refresh IP. From Command Prompt, run two following commands one after another:

    ipconfig /release

    ipconfig /renew

    To see which network card get which IP address, run the following:

    ipconfig /all

    I did not mention another possible causes as bad cable, disabled NIC card, etc. I presume you check it.

    Good luck!

  7. #7
    Uranium Lounger
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    Re: Wireless Internet Connection Issue

    Nope, no dialer software required.
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  8. #8
    Uranium Lounger
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    Re: Wireless Internet Connection Issue

    I did not check that. But if that were the case, I don't believe that it would connect at his place of business and also at the local computer shop when he takes it there. The 2 locations are about 20 miles apart.
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  9. #9
    Uranium Lounger
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    Re: Wireless Internet Connection Issue

    I was reluctant to change anything too much for fear of "fixing it" so that he could not connect at his office any longer just to establish a connection at home and not being able to test the office connection after the changes were made. He uses this for business and I didn't want to take the chance.

    He also has some other issues with this machine. The DVD-RW drive does not work. A fact that he just noticed last week when he tried to use the drive for the first time and could not open it. It is not visible in My Computer, but there seems to be a "permanent" USB flash drive in My Computer that apparently contains the backup configuration. I have never seen anything like this before. A separate partition, yes. But something that is designated as a USB flash drive and is permanent, never. Also, when you press on the left corner of the DVD drive (it's located at the right front corner of the laptop and easily touched by accident when moving the laptop) the computer powers off. I told him to take it back where he bought it or contact HP. If I messed with that I could void his warranty.
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  10. #10
    Silver Lounger t8ntlikly's Avatar
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    Re: Wireless Internet Connection Issue

    HAve you tried using the Linksys Easylink Advisor? It sure has saved me head aches.
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

  11. #11
    Uranium Lounger
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    Re: Wireless Internet Connection Issue

    Yes I did. He already had that on his system and had used it under the direction of Linksys Support. It didn't help. As I said in my original post, the computer sees the router and says it is connected and that the connection is "Excellent". I'm leaning toward the modem being bad.
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