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  1. #1
    Plutonium Lounger
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    Possible Avast Problem

    I've been using the free Avast! Antivirus Software ever since I bought this computer a year ago and haven't had any problems until recently. Twice in the past few days an Avast update has signaled the need for a computer restart, usually indicating a program update in addition to a definitions file update. Both times, the PC reboot has been a problem for me, so I thought I'd point it out here to see if anyone else runs into this. During the reboot a couple of days ago I got an error message saying that "Windows Explorer" has had a problem and needs to close. Uh oh, at that stage, that usually means Windows period. I let the boot process finish and then tried to restart again. It took several tries and required Task Manager to get the system to boot a second time, but I figured that was probably because of the "Explorer" problem. When I booted a second time, half the icons in my tray were missing but I didn't bother checking Task Manager to see if they were really running. I booted for a third time and all was well from that point.

    This morning Avast did another update requiring a restart and this time, when the reboot started to load Windows, the screen went black AFTER the Windows logo screen and nothing further happened. I had to power off in order to complete the reboot. Once again my system tray was half empty so another startup was required, which did restore everything to normalcy. Something strange going on with Avast I'd say.

  2. #2
    Platinum Lounger
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    Re: Possible Avast Problem

    Couldn't see mention of it on avast!WEBforum - Index, so I'm guessing it's not a wide issue.
    Might be worth signing up and posting a query. <img src=/S/whisper.gif border=0 alt=whisper width=29 height=17> Don't forget, you can always use Mailinator to avoid any spam.

    Alan

  3. #3
    Plutonium Lounger
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    Re: Possible Avast Problem

    Yeah, I went there first, Alan, but I don't think I'll make a post there (yet). In scanning the posts for just today and yesterday, I saw a couple of problems that could be considered close in scope to what happened to me - like one guy whose system hung during the update/reboot. As you can see from my two examples, the instances were just a tiny bit different that one another, so it's kinda hard to describe my suspicion. I'm just gonna bide my time and see if it (or something similar) happens the next time there's a software update. BTW, I don't EVER have a problem when Avast does its frequent pattern file updates. Their little audio thingie pops up, goes away and I keep on truckin' right along. I know there are Loungers who use Avast, but I can't fathom how many, hence this thread to keep an eye on it...

  4. #4
    Plutonium Lounger
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    Re: Possible Avast Problem

    One mo' thing if I may, Alan. I've never bothered up until now, but you have mentioned Mailinator on a couple of occasions in the past - I always forget about it. So, I bookmarked it this time where I'll see it again in the future. One thing I'm curious about in their writeup page:
    <hr>Your temporary email account will be automatically deleted for you after a few hours. <hr>
    Is that a few hours AFTER an email arrives, whether I've seen it or not? Or, is it a few hours after I've VIEWED the incoming mail?

    In case you weren't around to answer, I just sent a test message to a made up address at mailinator.com and I'm gonna go look at it in a few hours when I get back home.

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: Possible Avast Problem

    Al,
    Just to pop in here.
    I have been using Avast since finally dumping Norton a while back. I've noticed quite a few Avast update notices come in from time to time but never had had a problem such as you describe. In fact, I don't recall having any that asked for a reboot either? I'll have to keep a closer eye on them when it happens but again, no obvious problems.
    BOB
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  6. #6
    Plutonium Lounger
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    Re: Possible Avast Problem

    I've had more than two or three times when it wants to reboot, seems like when it's a software update rather than (or in addition to) a pattern file update. I did notice on their forum a few people acting like the software reboots on its own and that's not the case with me. It always asks permission to reboot. These past two are the only times I've had a problem however - the year has been 99.9% smooth.

  7. #7
    3 Star Lounger
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    Re: Possible Avast Problem

    Just to poke my nose in on this if it's any help...been using Avast since dumping Norton also and

    <span style="background-color: #FFFF00; color: #000000; font-weight: bold">Their little audio thingie pops up, goes away and I keep on truckin' right along. I know there are Loungers who use Avast, but I can't fathom how many, hence this thread to keep an eye on it..</span hi>

    That's how it's been for me and all still running smoothly to date, hope you can sort it.

  8. #8
    Plutonium Lounger
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    Re: Possible Avast Problem

    Thanks for the reassuring comment, Jeff. I suspect it was either an anomoly or mebbe even this machine's Win XP Media Center Edition. I just remembered my other machine, sitting upstairs without much use. It has also been running Avast since my Trend Micro subscription ran out the first of the year. I went up to look at it and the thing was sitting there with the Avast message asking permission to reboot. So, I OK'd it and let 'er rip. Went like clockwork without a problem. Both machines are at software version 4.7.986 which seems to be the latest, and VPS 000735-1, also the latest.

  9. #9
    Platinum Lounger
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    Re: Possible Avast Problem

    I've used Mailinator when I need just a one-off password, confirmation etc. For something with more options, try mailexpire - free temporary email addresses... - needs a few (quick) steps to arrange mail forwarding to a "real" addy, for 12hr up to 3 months.

    Alan

  10. #10
    Plutonium Lounger
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    Re: Possible Avast Problem

    I guess Mailinator ain't for me. I sent a test message to myself earlier today and when I just tried to see if it was there, it wasn't. So, I sent another and immediately checked to see it and it WAS there for my viewing. I guess that answers my question - if you don't "retrieve" the message pretty quickly, it gets deleted.

  11. #11
    3 Star Lounger
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    Re: Possible Avast Problem

    Edited by HansV to trim all that useless empty white space from a 1104 x 899 pixel image that caused horizontal scrolling

    Further on then reading your reply I looked at my version and found it was below your version number (see attach) so been and updated to latest (why it hadnt done so automatically I dont know) asked to re start ...and all seems well at the moment.
    Attached Images Attached Images

  12. #12
    3 Star Lounger
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    Re: Possible Avast Problem

    Big Al,

    If it is of any use: I use Avast for more than 2 yrs now (Toshiba laptop + WinXP SP2 Home), never ever had a problem, now moving to a new Toshiba laptop with Vista Home Premium (standard delivery) where it seems to work ok. I have exactly the same versions as jaystarter1's attachment shows, i.e. build Jan 2007 (4.7.942). So where did you get your 4.7.986 from?

    Regards, Teunis

  13. #13
    Plutonium Lounger
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    Re: Possible Avast Problem

    I was going to ask Jeff about this. Mine does both program and database updates automatically. The version it downloaded and installed is what shown on their web site as of 18 April

    avast! antivirus software - computer virus, worm and Trojan protection by ALWIL Software
    Attached Images Attached Images

  14. #14
    3 Star Lounger
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    Re: Possible Avast Problem

    You're right! My settings were not set to automatic program update, but to "ask when update is available", which, incidentally, it didn't. So I updated manually and yes I now have the same version as you have: 4.7.986. I also set it to automatic program update. Until now, no problems, but will keep you informed if something arises.

    Regards, Teunis

  15. #15
    3 Star Lounger
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    Re: Possible Avast Problem

    exctly the same! now set to automatic thx for pointing it out.

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