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  1. #1
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    Printers and Terminal Services

    Does anyone know where available printers are 'picked up' from in Terminal Services?

    My situation is this:
    Four users use the same logon account (via Remote Desktop Connection) to a server to access the accounting program. That users logon is tightly controlled so that they dont get a desktop, they just get a screen with three options (two for programs and one to log off the server). This is a modified, secured MMC.

    In the RDC icon, the option to use the local printer resources is unchecked to force use of the printers installed on the server instead of the client printers.

    The users see 4 printers. Two are printers with NICs so have IP addresses. There are no problems with these printers. Two are shared printers connected to other machines on the network: one in the Accounts area and one in the Reception area.

    My problem is that my users want to print to the Accounts printer, but cant. Nothing happens when they send a pritn job (no notiifcation, nothing) and from that point onwards, they cannot make any changes to their default printer setup in that accounting program and the server needs a reboot.

    They can see the Reception printer, but this is not installed on the server.

    So my question is why is the server (or the user account) seeing the Reception printer? How can I change it?

    Edited later:
    I went through the registry and deleted references to the Reception printer. But my problem still remains, somewhat. It is in one of the programs that I now only see the two IP addressed printers. I cannot add the Accounts Printer and it is not showing. So it is something to do with that program and the way it finds pritners. I will get on to their website and see if I can get some ideas from them.

  2. #2
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    Re: Printers and Terminal Services

    joh,

    If you log on locally, are you able to print?
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  3. #3
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    Re: Printers and Terminal Services

    Jeremy,

    Yes I can print if I log on locally.

    The accounting package is MYOB. Their support site says that the error mesage that I get is a Windows one that indicates that Windows does not detect a printer. But I only get this message when I am remotely logged in as the user. If I am logged in as Administrator I can use the printer.

    (personally, I am starting to think that the 10 pace walk to the other printer is a good idea, but these accounts folk would rather remain seated throughout the day!)

  4. #4
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    Re: Printers and Terminal Services

    joh - as a troubleshooting step, try giving the RDC user account admin priveleges, and then try accessing the printers. If that works, then you know you have a permissions conflict, and we'll be able to work through the issue from there...
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    Re: Printers and Terminal Services

    Jeremy,

    That is one of the first things I checked. Yes they are <domain>admins.

    I mentioned that users have access to two programs when they connect. The other program has no problems with the printer. It is only through MYOB that there are issues. And again, using an admin account makes no difference.

  6. #6
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    Re: Printers and Terminal Services

    <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>

    Have you tried remoting in to a different machine and printing (if there are any other computers with MYOB on them)?

    Edit: view the system event log...are there any PRINT related items?
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    "If you spend more on coffee than on IT security, then you will be hacked. What&#39;s more, you deserve to be hacked." -Richard Clarke

  7. #7
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    Re: Printers and Terminal Services

    I cant remote into another machine as there is only the one with MYOB.

    I had thought I had all the basic bases covered before I posted, but I had not looked at the logs. I will do that and get back.

    Getting back later: There are no error reports for printing in the log. There are success messages. The log is set to record all transactions.

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