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  1. #1
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    Continual reboot (XP Pro SP2)

    I have read several threads on this subject, but I need some help. My son's computer is rebooting continually. I was able to stop the auto-restart to see the BSOD:


    Stop: c0000218 [registry file failure]
    The registry cannot load the hive (file) system root system32 config software or it's log or alternative is corrupt, absent, or not writable.


    I have attempted to load the last known good configuration and that doesn't help.
    Safe mode hangs at mup.sys
    I tried the Repair from the Recovery Console and after telling it R and which directory windows is in, it reboots and starts all over again.

    What next....?

    --KZ

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    Re: Continual reboot (XP Pro SP2)

    If you can't even get to safe mode andor System Restore, I would go for a Windows REPAIR reinstall, NOT Recovery Console.
    Use the XP CD and boot to it. On the SECOND screen it will ask if you want to reinstall Windows. Click YES.
    This will reinstall XP without blowing away any other apps you may have installed.
    BOB
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    Re: Continual reboot (XP Pro SP2)

    [img]/forums/images/smilies/sad.gif[/img] Is it a problem is the CD is not the SP2 and I have SP2 installed?

    No other way to extract any files from the CD that might be corrupt? What is the registry hive?

    --KZ

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    Re: Continual reboot (XP Pro SP2)

    Actually, I CAN get into the Recovery Console. I was hitting ENTER...which meant cancel. Doh! That seems backwords to me.

    The problem now is that it's asking for an admin. password. I have tried entering enter and all passwords I can think of. It only gives me three tries and has to reboot to start over. [img]/forums/images/smilies/sad.gif[/img]

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    Re: Continual reboot (XP Pro SP2)

    The stop error etc. is among other mentioned at MS in the context of installing Windows XP, not your situation. In this context they mention checking the hardware, and especially the drive. Error Message When You Install Windows XP: "STOP: c0000218 {Registry File Failure}"

    For W2K et al they mention the restore of the registry files How to Troubleshoot a Stop 0xC0000218 Error Message. The error message also generates other articles, see below.

    Still, it could be either the hive/backup file damaged or HDD (or maybe something else).

    Of course a solution could be to do a "Windows REPAIR reinstall" as Bob mentioned. It is often called in-place upgrade, and is often used as a last resort before a complete clean install. For ex. when Safe Mode does not work, registry problems that can not be solved by other tools SR, Recovery Console etc. etc.

    On the other hand there are bunch of situations when one should not use in-place upgrade (reinstallation); such as problems with a user account, password, profiles. And certainly not if one suspect disk problems.

    Now you can use Recovery Console (RC), but have no password at the moment. I don't know if Bob had any suggestion in mind (before a reinstall) IF indeed you could get in RC (Yep, I have done it to, instead of pressing the number, just hit Enter ...).

    If you could get into RC, I would think that a "chkdsk /r" would be good, to, as MS mentioned, check the HDD, first in this post.

    As to hive; I think that everyone who has looked at the registry via regedit has seen for instance HKEY_CURRENT_USER. A hive is a bunch of keys, subkeys and values that holds all settings that keeps the PC running (almost). These settings are saved in backup files, and windows looks for these files at boot time. For ex. the file Ntuser.dat, for the user who log on, is in Document and SettingsUsername and is mapped to HKEY_CURRENT_USER. The other backups are at System32Config.

    In you case (error message) it mention software, thus it could be that the HKEY_LOCAL_MACHINESoftware hive is missing or damaged, i.e. one of them over at System32Config. ("software or it's log or alternative is corrupt, absent, or not writable").

    A solution could be to use RC to rename the old backup file and copy a replacement from WindowsRepair. But an administrator password is needed. And one will lose settings when replacing with a "repair copy".

    See Kelly's Korner: Corrupt Hive (Stop: c0000218 {Registry File Failure})

    Though MS says: "Make sure to replace all five of the registry hives. If you only replace a single hive or two, this can cause potential issues because software and hardware may have settings in multiple locations in the registry." See below.

    There is also an awfully long isntruction at MS, that is more thorough; they copy every hive, copy hives from System Restore (RC can't reach there) to get latest hives (which means open up System Volume Information folder) etc.
    How to recover from a corrupted registry that prevents Windows XP from starting
    Quick summary (if I understand it right):
    1. RC: backup present registry files to temp, delete present files, copy registry files from WindowsRepair to System32Config.
    2. Machine should be bootable, but lost settings. Start in Safe Mode. Copy backed up registry files from System Restore folder to temp, then rename them.
    3. RC: delete registry files in System32Config, the ones you created in part one. Copy the renamed registry files (in part 2) from temp to System32Config.
    4. Boot and use System Restore to a previous RestorePoint.

    I can't say I exactly understand the last step. But please, before doing anything, do read any instruction you can find thoroughly.

    To use RC in this operation your CD should work, but for the future it could be good to make a slipstreamed XPSP2 CD.

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    Re: Continual reboot (XP Pro SP2)

    Addendum:
    Your steps so far; the "last known good configuration" is a good try, but I don't think it is so useful on a machine that has been rebooted several times.

    The "Multiple UNC Provider driver", mup.sys, is mentioned in bunches of places. But I can't see that it should be in common use, since it is used to locate network resources when one have several such as Microsoft Client for Microsoft Networks and Novell Client for Novell Netware, but maybe it is.

    So far I've seen, the "mup-part" could be anything; a corrupted file, some disable it in RC, and get a new driver problem, thus indicating more problem. Virus etc. etc.

    Here is a thread over 32 pages! Not exactly your problem since your driver hang is in Safe Mode. Windows XP freezes at mup.sys, how do I fix it?

    But what I would like to come back to is that it is essential to check the hard disk drive. If problem with loading part of the registry one time, then problem with mup.sys in Safe Mode, it could be bad sectors or similar. So as I mentioned in other post, if you somehow could use Recovery Console and run chkdsk, you could get a report and and maybe a repair of the HDD. If no problem reported by chkdsk you have to look at other things, but the registry file error isn't isolated since you get driver error in Safe Mode. On the other hand, if there is a small problem on the HDD, then an in-place upgrade (reinstallation), with no HDD check/format will only get new problems I think.

    As mentioned in this thread, response # 3, even though it doesn't help to run chkdsk with no switches.

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    Re: Continual reboot (XP Pro SP2)

    Thanks for all that good info! Since I was at a standstill without the admin pw (this was a used computer-so who knows what the pw was), I simply did a complete full format and reinstall. I'm working on that now. It's probably ltime for a reinstall anyway since it's been about a year.

    I do have a SP2 CD, but when I get time, I do need to do a slipstream CD

    Before that I did several deep HD scans and the drive does seem fine. Apparently some corruption somehow. [img]/forums/images/smilies/sad.gif[/img]

    I'll let you know how it goes.

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    Re: Continual reboot (XP Pro SP2)

    I see that since I was away on other business, Argus has stepped in very capably and given you some excellent tips.
    You have "bitten the bullet" and reformatted and reinstalled, so I assume you are now in a rebuild stage. ( a sometimes necessary step )

    I would suggest you do two things after you are fully operational again.

    1.Download a free copy of AUTOSTREAMER
    to use to easily create a Slipstreamed copy of XP SP2.

    2.Purchase a copy of a Disk Imaging program, like Acronis True Image. ( there are others out there but True
    Image is my favorite, along with many other Loungers ) ACRONIS
    This will create exact drive images to easily restore entire disks or files.
    BOB
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    Re: Continual reboot (XP Pro SP2)

    Hi,
    You're welcome. Sound decision given the situation. Good that you take the extra time to check the drive.

    And yes, as Bob mentioned AutoStreamer is easy, extremely easy to use. Though, it is true, one (normally) don't use it often. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I did my slipstream 2004 or around, with SP2.

    If you would like to have a look at it etc, here is a step-by-step guide with screenshots:
    Simplyguides | How to use AutoStreamer to Slipstream Windows XP Service Pack 2

    There was an later update in Jan. 2005 to version 1.0.33, you will find it here:
    AutoStreamer 1.0.33 - Neowin Forums

    Oops, d/l links at that page doesn't work, it seems. Still an AutoStreamer forum to read if one like.

    Here is another ver. 1.0.33 page:
    http://www.softpedia.com/get/Tweak/System-...ostreamer.shtml


    Bob: <img src=/S/sorry.gif border=0 alt=sorry width=15 height=15> to duplcate your recomendation, with another link to AutoStreamer, don't know the exact changes between versions, maybe it was something with the installer (the pause in creation of ISO was in earlier ver. I think).

  10. #10
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    Re: Continual reboot (XP Pro SP2)

    Fantastic everyone. At least I'm up and running and the drive is fine too.

    I'll work on the splitstreaming. It didn't take that much extra time since I did already have the CD, but down the road it will save time as I'm sure I'll have to do this again one day.

    This was my son's computer so he didn't really have much on there to loose. I do daily backups for my data though! [img]/forums/images/smilies/smile.gif[/img] Ever heard of Carbonite? I really like it. Unlimted space for backups.

    --KZ

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    Re: Continual reboot (XP Pro SP2)

    In getting that PC back up and running, the sound card is not being detected. It's an on-board sound card. What's the best way to figure out what driver to download for it?

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    Re: Continual reboot (XP Pro SP2)

    If it is an OEM machine go to the vendor support site. There should be a way to identify the machine and download drivers for it. If it is a build your own you need to find out the motherboard and go from there to the MB vendor.

    Joe
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    Re: Continual reboot (XP Pro SP2)

    All I could see on the MB is Inforce 3-A ver 1.0a. That didn't really give me much help. Does that mean anything?
    Everything else works except the the sound card that's onboard.

    --KZ

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    Re: Continual reboot (XP Pro SP2)

    In case of a rebuild like this (not knowing about all HW), it can be a help to use some system information utility, that can show what HW that is installed.

    It could be that you will need other updated drivers as well, or at least want to download and update them.

    Some of the more popular/mentioned System Information Utilities are (and they are free):

    -SIW - System Information for Windows
    Software, HW, Network etc. I like this one, it can run standalone, requires no installation, run it from HDD, USB memory, floppy etc.
    http://www.gtopala.com/

    -Belarc Advisor
    Can show much info. about software also. It uses the web browser as interface.
    http://www.belarc.com/free_download.html

    -EVEREST EVEREST Home Edition Free
    I have used Everest some years back, IRC they stopped develop their free version, but it can still be downloaded, and may be useful.
    http://www.majorgeeks.com/download4181.html

    -CPU-Z
    Not a system information utility, instead it displays very detail information about the installed CPU, brand, speed etc. and installed RAM. Thus, it is only about CPU, RAM & MB bus speed etc.
    http://www.cpuid.com/cpuz.php

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    Re: Continual reboot (XP Pro SP2)

    Are you sure it is Inforce and not nforce? I'd suggest using one of the utilities that Argus recommended.

    Joe
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