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  1. #1
    New Lounger
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    Office validation tool error? (Office 2007 Professional)

    I bought Office 2007 Pro today, installed it ok under O/S Vista Ultimate. Updated from the Windows Update website. Installed the activex validation tool. When I attempted to download the pdf addin, the validation tool popped up with a message that my software is not genuine! This is incorrect but how do I go about getting updates if the validation tool believes my software is not genuine? HELP!

  2. #2
    Plutonium Lounger
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    Re: Office validation tool error? (Office 2007 Professional)

    Where did you buy your copy of Office 2007?

    I think you should go back to the vendor and ask them to sort this out.

    StuartR

  3. #3
    New Lounger
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    Re: Office validation tool error? (Office 2007 Professional)

    StuartR

    Thanks for your reply. I bought the software from my local PC World store. As I didn't have any hiccups when I installed and activated the software, I assume that the problem lies with the activeX validation tool that I downloaded and installed. Haven't tried to download any other office updates yet to see whether the problem repeats...

    N

  4. #4
    Administrator
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    Re: Office validation tool error? (Office 2007 Professional)

    Have you checked out the Genuine Microsoft Software diagnostic page? Have you seen Genuine Microsoft Software | How to Tell? BTW, are you receiving an error code?

    Joe
    Joe

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