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  1. #1
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    Mouse dies periodically (XP SP2)

    What would cause XP to periodically drop mouse support? This is a Logitech Mouse. All of a sudden the system has lost mouse support - the LED in the mouse will not light and movements or clicks will not register on the screen. The connection appears fine and rebooting solves the problem -- for a while.

    Thanks!

  2. #2
    Uranium Lounger
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    Re: Mouse dies periodically (XP SP2)

    Wired or wireless ???
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  3. #3
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    Re: Mouse dies periodically (XP SP2)

    Wired USB optical - with a connection on the rear of the computer...

  4. #4
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    Re: Mouse dies periodically (XP SP2)

    Can you try the mouse on another computer ??
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  5. #5
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    Re: Mouse dies periodically (XP SP2)

    No.

    And, besides, what would that tell me? The mouse works fine -- sometimes. It has to be something in the computer (incl. the mouse driver software) that is disabling the mouse. It can't be the mouse itself (right??)

  6. #6
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    Re: Mouse dies periodically (XP SP2)

    It could be the driver. Do you have the most current version from Logitech? It could be the USB port. Try a different one. Or it could be the mouse itself. Also, check your power settings to make sure you don't let Windows power down the USB hub. You need to eliminate one possibility at a time.

    Joe
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  7. #7
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    Re: Mouse dies periodically (XP SP2)

    THx - how do I get to the power settings (it is a desktop computer)? I looked around in Device Mgr, Ctl Panel itself, and a few other places to no avail....

  8. #8
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    Re: Mouse dies periodically (XP SP2)

    Open Device Manager. then Open the Computer tree. At the bottom there should be an entry fro the USB controllers. For each USB root hub right click and select Properties. There should be a power management tab. That is where the check box to allow the system to turn the device off resides.

    Joe
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  9. #9
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    Re: Mouse dies periodically (XP SP2)

    <hr>I looked around in Device Mgr... <hr>
    Ya musta missed it...
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  10. #10
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    Re: Mouse dies periodically (XP SP2)

    Thanks - there are 5 USB Hub entries -- none of them allow the computer to turn off the USB

  11. #11
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    Re: Mouse dies periodically (XP SP2)

    OK. That's one thing eliminated.

    Joe
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  12. #12
    Uranium Lounger
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    Re: Mouse dies periodically (XP SP2)

    Next check the Logitech site to see if there is a driver update. If not, then plug it into one of the other USB ports and see if that fixes it. If that doesn't work, then, if you can't check how it operates connected to another computer, you have to consider that the problem could be the mouse itself. You didn't say how old the mouse is ??
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    Re: Mouse dies periodically (XP SP2)

    Hate coming in from left field, what is the keyboard? I had a similar problem after a recent update to the OS, contacted Logitech, their support was terrific. Very simple answer, question was keyboard as previousl.
    Apparently the Logitech Setpoint software doesn't sit real well on some systems with the Microsoft Intellipoint software, I purchased another keyboard rather than a mouse, uninstalled Intellipoint through add/remove.
    System mouse and keyboard very stable ever since. I know you don't advise on your keyboard but worth a look, if your keyboard is dissimilar to the mouse.

  14. #14
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    Re: Mouse dies periodically (XP SP2)

    If the mouse periodically "dies", and the LED goes out, I would suspect hardware in some form; the mouse, the USB port, or as mentioned, hardware related - the power settings.

    Have you found anything, when this happens, in Event Viewer's logs? Start > Run... > eventvwr.msc

    A year ago I had problems with an old PS/2 MS mouse, that occasionally died, and sometimes later came back, or after a reboot. In my case, and it was a PS/2, I saw a lot of errors related to i8042prt, the driver that handles these ports. It was either the mouse or its port on the motherboard I reckoned, since in my case, I did not have a specific mouse driver installed. I bought a new Logitech, wired USB, laser mouse. Since I changed interface to USB everything worked. Then my mobo died, but that's another story.

    Updated drivers is normally good. But for mouse and keyboard, most of the time one don't need dedicated drivers if one can live without some functions.

    My MX400 was delivered with SetPoint 2.49a. We know the "mantra"; d/l latest. I did. 2.60 did not work all the way; buttons worked, wheel, auto-scroll, back- and forward-buttons, BUT tilt wheel did not work, and I could not assign any functions to the buttons. That's what the software is supposed to do (tilt+assigning), everything else is already there.

    Called support, after some odd suggestions, came, try the drivers on the CD that came w. mouse. OK, now all features in the software worked, tilt wheel worked and I could assign functions, but my mouse was identified as MX320. That one isn't even sold in my part of the world. Support said they will make note. Along came SetPoint v. 3.01, either it had problems with one of the things or was as bad as 2.60, don't remember.

    I think the Logitech mouse hardware is fine, but when they add speed settings for scrolling etc. through versions and don't fix a correct identification and basic functions, I get confused.

    Around my hardware rebuild, mobo et al, came SetPoint v. 3.10. At this point I was really happy with my mouse and not running the mouse software; though it is true I can not use tilt wheel (horisontal scroll), and I can not assign functions, but this 5-button mouse works perfectly including back-forward buttons. And I don't have to have a 15-20 MB software running in the background.

    So this story about mouse software, before installing updated drivers you could try to uninstall (you would do that anyway before upgrading drivers) the drivers and try running the mouse with basic settings.

    "And, besides, what would that tell me?" If it was always working on another PC, well, then it must be the first PC (hardware or drivers).

  15. #15
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    Re: Mouse dies periodically (XP SP2)

    I use a Northgate keyboard - it has not changed for a year or more.

    Not sure what to look for under eventvwr.msc? There are 3 categories to look in...

    The mouse has the latest driver version. I don't see how this problem could be caused by the mouse itself - would it not have to be the computer or software driving the mouse? Anyway, I cannot test the mouse on another computer.

    I don't see Intellipoint installed anywhere - will it show up under "All Pgms" - the green arrow to applications? Or could it be hidden somewhere?

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