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  1. #1
    Star Lounger
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    Appointment window won't close (Outlook 2003 SP2)

    When I open an appointment from the Reminder list, I cannot close it. I click the X and/or the Save and Close button, but it does not close. I have to close Outlook to get that window to close.
    Has anyone seen this behavior? If so, what can I do to fix this?
    Thanks

  2. #2
    Plutonium Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    Do you have any add-ins installed in Outlook?

  3. #3
    Star Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    I do have an add-in! It is WebEx - it 's for online conferencing. I also have that Windows Live Search "thing" not sure if that is labeled as an add-in or not...

  4. #4
    Plutonium Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    There's a mention in another forum that WebEx causes the behavior you report. You could test by disabling WebEx temporarily, to see if the problem disappears. If so, you might consider turning WebEx on only when you need it.

  5. #5
    Star Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    I will try that. Thanks for your help.

  6. #6
    Star Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    hmmm...I hvae looked and looked and I cannot find where to disable the WebEx add-in. It does not show up in the Add-In Manager. Do you know how I can disable this add-in?

  7. #7
    Plutonium Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    I don't have WebEx myself, so I don't really know. Is is listed under Tools | Options..., Other tab, Advanced Options..., COM Add-Ins...?

  8. #8
    Star Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    No, not there either. I'll contact WebEx. Surely they'll know! ;-)
    Just a note...it is just a recurring "appointment" and if you just open the occurrence. If you open the series, I am able to close that. So, I'll just contact WebEx.

    Thanks for all your help.

    Ruth

  9. #9
    Plutonium Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    OK, good luck - I hope they'll get back to you with an answer.

  10. #10
    Star Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    It turns out I was running an old version of the WebEx add-in. Once I updated to the current version (3.1.0.40), I was able to close the recurring appointment window.

  11. #11
    Plutonium Lounger
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    Re: Appointment window won't close (Outlook 2003 SP2)

    Great! Thanks for letting us know, it might help someone else too!

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