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  1. #1
    3 Star Lounger
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    Photos/pictures not displaying (2003)

    One of our users received a presentation from another user. The presentation has some pictures (photos or clip art) but for this user the pictures do not display in the slide window. The pictures display in the preview at the left and in the slide show. He cannot do the edits because he cannot see the picture.

    Has anyone had a similar issue? Any solution?

  2. #2
    New Lounger
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    Re: Photos/pictures not displaying (2003)

    I have encountered this, and helped folks with this in the past. It seems most common when ppt files are created on Apple computers and shared with Windows/PC users. I would be surprised if this questions has not been answered somewhere in the lounge. One of the graphic/image file types used without problem on Apple computers either do not translate or are simply not supported (by the default install) on Windows based machines. If the sending person can use PNG or JPG images it may work better.

  3. #3
    3 Star Lounger
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    Re: Photos/pictures not displaying (2003)

    Thanks for the information, but to the best of my knowledge no Apple computers are involved. This issue only occurs on some computers. Usually only one IT member does the installs of software, therefore every installation of Office 2003 should be the same. Computers might vary between engineers and administrative staff. Other engineers can open the file and see all the pictures. If this particular user tries to insert a picture into a blank presentation, the same issue occurs (cannot see the picture only the handles).

    We also have another user who has a similar issue with pictures in Word 2003. We have not solved that issue either.

  4. #4
    Plutonium Lounger
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    Re: Photos/pictures not displaying (2003)

    It might be a problem with the video card on the PC. First check that the drivers for the video card are up-to-date.
    Next, try the following:

    - Open the Display Properties control panel (either by right-clicking an empty part of the desktop and selecting Properties from the popup menu, or through Start | Control Panel)
    - Activate the Settings tab,
    - Click Advanced.
    - Activate the Troubleshoot tab.
    - Drag the Hardware Acceleration slider a notch or two to the left.
    - OK your way out.

    Start PowerPoint to see if the problem has been solved. If not, restore the original setting.

  5. #5
    3 Star Lounger
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    Re: Photos/pictures not displaying (2003)

    We tried this but the user tells me that he still cannot see the pictures.

    Our hardware technician will be checking for new video drivers.

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