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  1. #1
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    OEM replacement (2003)

    My friend just had to have her Dell o/s reinstalled and lost her OEM Office 2003 suite. We cannot locate any restore disk that might have come in 2004 when the unit was bought. My question: how to get this back on her system? Can we contact Microsoft for assistance? Dell said they could not supply an OEM replacement disc. Does that make sense? Or could i use my old Office 2003 disc to install Office and somehow get her registration back so it is a valid installation? TYIA

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    Super Moderator jscher2000's Avatar
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    Re: OEM replacement (2003)

    The OEM suites sometimes are OEM-only. However, if you can find a matching retail product (Small Business Edition, Pro) then the install key from the OEM version has a reasonable chance of working with that media. If your friend cannot locate the install key in the small pile of disks and booklets that came with the computer, then she might be stuck. There are some utilities that can calculate the install key from the Product ID in the registry after installation, but I'm not sure how you could extract that information from her last backup (i.e., from a not-currently-loaded registry file).

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    Re: OEM replacement (2003)

    Thanks. Sounds like Microsoft would not be able to verify her registration of the earlier package. So if I were to take my OEM discs over and run them, I could not use my product key (since I have it on my pc) but could the software still work. Or am I allowed to use my key on more htan one system?

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    Super Moderator jscher2000's Avatar
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    Re: OEM replacement (2003)

    I have no idea whether Microsoft would have a record of the earlier installation. Activation is supposed to be anonymous, but registration obviously is not. Getting someone to help you access that information might be a challenge.

    You are not allowed to use an Office OEM product key on more than one system. You can use an Office retail product key on two PCs, one of which is a portable, but only for yourself, not for you and someone else.

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    Re: OEM replacement (2003)

    "You are not allowed to use an Office OEM product key on more than one system."

    There is some ambiguity or inconsistency with that too Jefferson.

    According to the License Terms for Office 2007 (you can download it here) , retail versions of Office CAN be installed on more than one machine. As per the license agreement, it can be installed on a primary "licensed device" and also on a second "portable device". However (as you stated) OEM versions of Office can only be installed on the "licensed device" - ie. one computer.

    I recently purchased a Dimension 9200 with Office 2007 Professional pre-installed. For reasons which aren't important here, I had to uninstall and then reinstall Office. When I was reinstalling, I read (yes I actually read it this time) the license agreement and it stated that the software COULD be installed on the "licensed device" AND on a "portable device". In any event, I reinstalled and activated without problems.

    A few weeks later, I decided to try and install Office 2007 on my Dell XPS M1710 notebook. Again, reading the license agreement when installing, it indicated that Office COULD be installed on the two machines (contrary to what the written license terms indicate).

    However, when it came time to activate, the internet activation failed and I then used the telephone method. Again, using the automated system, activation failed and I was connected to an MS rep. He asked me if this was a retail version or an OEM version and whether or not I had installed Office on more than the single machine. I told him that it was OEM and that I had it installed on my desktop and that now I had installed it on the portable. I also mentioned that the license agreement (while installing) indicated the 2 computer policy.

    Without any further questions, the MS rep gave me the activation code (I entered it as we spoke) and I now have legitimate activated OEM copies of Office 2007 on both my desktop AND my portable.

    So while the written EULA says ONE installation for an OEM version, the electronic EULA (which you must agree to when you install) says TWO installations.
    John
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    Super Moderator jscher2000's Avatar
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    Re: OEM replacement (2003)

    <hr>So while the written EULA says ONE installation for an OEM version, the electronic EULA (which you must agree to when you install) says TWO installations.<hr>
    First time I've heard of any kind of reward for actually reading the license. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> Good work!

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    Re: OEM replacement (2003)

    THanks for that info. We may put my OEM on her machine and talk with talk with the MS rep.

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