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  1. #1
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    Template Error (Word for Mac 2004)

    I know a Mac user who gets an unusual error message whenever she tries to attach a certain template to a file through Tools>Templates and Add-Ins. The template file is where it should be, and it's not corrupted. She can see it, and select it, but then she gets a message that "this document template does not exist."

    Anyone know what might cause this?

    Thanks.

    Jerry

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Template Error (Word for Mac 2004)

    Random thought: Could the template contain a reference to another template? By reference, I mean the kind created in the Visual Basic Editor (in Windows, Tools>References).

  3. #3
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    Re: Template Error (Word for Mac 2004)

    No.

    Other Mac and Windows users have no trouble attaching this template or using it as an Add-In.

    Jerry

  4. #4
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    Re: Template Error (Word for Mac 2004)

    Can that particular mac user copy that template to another user? Also can she log on (same computer) as another user and see if the same thing happens? I am assuming they are running MacOS X. If 9 classic is on the machine and you can get a copy of Resedit from Apple. You could look at the offending template and good template in resedit get info to see if the creator and I think the other window was source. (senior moment). If they are not the same then they could change it. I had something funny like that happen to me when I was helping out at a grade school computer lab.
    Ciao,
    Lou Cioccio

  5. #5
    3 Star Lounger
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    Re: Template Error (Word for Mac 2004)

    Move the template to her desktop (or any random folder)

    Have her open the template in question as a document for editing.

    Then do File SaveAS, save as template, and select the folder she want so keep it in (Templates:My Templates)

    Now see if she can attach it to an existing document.

    See if she can create a new document based on it from the Project manager.

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