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  1. #1
    5 Star Lounger
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    Word shut down error (Word 2003)

    Every time I exit Word I get a message that "Word has a encountered a problem and an needs to close". An error report is sent to Microsoft. Word then restarts and the document recovery process begins and a blank document is opened. I use Word as my Outlook email editor and this problem happen without even opening Word, just Outlook.
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  2. #2
    Plutonium Lounger
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    Re: Word shut down error (Word 2003)

    Try the steps in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word,197827>Systematic Approach to Behavioral Problems in Word<!/post>.

  3. #3
    5 Star Lounger
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    Re: Word shut down error (Word 2003)

    Very helpful - I believe the problem is solved. Deleting and recreating normal.dot seemed to do the trick. Thanks.

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