Leaving MSN may be easier than you think

By Scott Dunn

Some readers of my Jan. 3 and Jan. 17 articles on the shrinking appeal of MSN Premium asked what they might lose if they canceled Microsoft’s for-pay service, which is now duplicated by features in the company’s free Windows Live and Windows itself.

The facts show that fears of losing one’s e-mail address or dial-up access are groundless.

Are there any reasons to keep MSN Premium?

Regarding my Jan. 3 story on MSN Premium, which many people subscribe to for $9.95 per month, David S. Ritchey writes:

  • “Just wanted you to know how happy I was when I read the first article on paid MSN vs. free Live mail offerings. I immediately called and canceled my MSN subscription. They were very polite, walked me through everything to expect, allowed me to keep all 5 family e-mail accounts active, and even credited me back some of the unused month. No hassle.

    “Needless to say, after saving me all that money, I’ve upgraded to the PAID version of your newsletter, also! Thanks for alerting all of us suckers out there paying $9.95 a month for nothing!”

It’s good to hear that David experienced no problems cancelling his MSN subscription. (To get the paid version of the Windows Secrets Newsletter, please see how to upgrade.)

David’s experience also answers a question posed by more than one reader. For example, Dan Rambow wrote to explain why he still keeps his MSN Premium account:

  • “Why do I pay that $9.95 per month? There are two reasons:

    “First, I would lose the e-mail address and account name I have had for more than 12 years, as Microsoft will not transfer the old name to the new account. In my case, since I have so many accounts that respond to that e-mail address, I don’t really want to lose it.

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All Windows Secrets articles posted on 2008-01-24: