Even if you and all your colleagues happen to be using the exact same version of Microsoft Outlook, which is unlikely, there are still multiple variables that could affect the ability of recipients to see attachments. The first variable within Outlook 2003 is: message format— HTML, Rich Text or Plain Text. The second major variable is: message server— Exchange Server or POP3. And then there are, of course, different versions of Outlook, and many e-mail clients beyond Outlook. Because you’re an Outlook user, however, the leading suspect in this case is Outlook’s Rich Text Format. RTF uses an attachment packaging format called Transport Neutral Encapsulation Format. It has “Neutral” in the name, but that’s wishful thinking. Some e-mail clients can’t recognize it. Assuming this is the cause, you could simply switch to either HTML or Plain Text format for all outgoing e-mail. Do this by choosing Options from Outlook’s Tools menu, clicking the Mail Format tab and choosing either HTML or Plain Text from the first drop-down menu.
Fred… First, thanks for the Plus newsletter – a “must-read” for this non-techie! Second, a request for help! Here’s the story: Four colleagues and myself regularly exchange documents using email. When I use Outlook (2003 edition) to send them a message and use the “insert file” command to attach a file, some of my colleagues get the file, some don’t. If one of those colleagues that DID receive the file forwards my email to the others, they get the file! However, if I’m working on a file (in Word or Acrobat, for example) and then use the “email this file” command in that program, then ALL my colleagues get the file! I realize that there could be a multitude of reasons behind the problem and I may not have given you enough facts to go on, but can you shed any light on this one? —Bob Hogg