| By Fred Langa |
Even world-class troubleshooting may not be enough to salvage software that just won’t work right on your system.
It’s a hard decision when you’ve paid good money for software, but sometimes the only rational decision is to toss the software into the bit bucket.
AV–e-mail software conflict can’t be resolved
Reader Mike Drabicky performed some truly heroic troubleshooting (his note is worth reading just for that) in an effort to salvage malfunctioning software.
- “I frequently, but randomly, get the following error from Outlook 2007 and 2010 when they try to retrieve messages from my 30 or so e-mail accounts:
“‘Receiving reported error (0×80042108): Outlook cannot connect to your incoming (POP3) e-mail server.’
“I’ve had this same error on Vista and Windows XP Pro x86 and x64, as well as with Norton Internet Security (NIS) 2009 and 2008. If I temporarily disable Norton Internet security (firewall and AV), the error goes away. So this points to a conflict between NIS and Outlook.
“When pulling in e-mail, a third to a half will fail with this error each time Outlook fetches e-mail. The next time Outlook fetches e-mail, there will be a different set of e-mail accounts on which it fails, but it is never the same as the previous set. This is suggestive of a race condition or timing problem between Outlook and NIS, but without the code at hand, I have no way to debug this.