| By Fred Langa |
There can be times when anti-malware applications are too aggressive and cause unexpected problems, such as blocking legitimate downloads.
When simply disabling the anti-malware tools is not enough, harsher remedies might be needed.
The case of the disappearing downloads
Reader Jack Morin’s downloaded files have been vanishing.
- “For several weeks now, I have been experiencing a very perplexing problem.
“Whenever I download a file (.exe, .flv, .pdf — doesn’t seem to matter what file type), I see my download folder open with the name of the file I am about to download.
“Once I click on the ‘download’ button, the download starts and I can even see the download in the destination folder. However, the second the download finishes, the file disappears from the destination folder and the download box no longer has the Open File or Open File Location menu options. (They’re there, but they’re grayed out.)