Fred, I am a long time plus subscriber and have learned much from your work. I have a problem that I don’t seem to be able to solve on my own, however.
Occasionally my system just hangs, the cursor won’t move, Ctrl-Alt-Del doesn’t respond, and the only way out is to use the reset button. Checking the application errors shows True Vector Service or True Vector Engine with an event code 5007. My search of this problem reveals that True Vector is a part of Zone Alarm firewall, I use the free version.
What I’m not sure of is True Vector responsible for the crash or only reporting it?
Can you help or point me in the right direction to solve this problem? Many thanks, Joe Pickett
True Vector is the guts of Zone Alarm. On some systems and setups, it does have a tendency to hang.
Rather than spending hours (potentially) in troubleshooting, I’d suggest a fast and simple two-step fix: Uninstall Zone Alarm completely, Reboot. Download a fresh copy and install that, making sure no other major apps are running at the same time. (e.g. shut down your mail, browser, etc.). Chances are, it’ll now work.
But some systems just don’t seem to work well with Zone Alarm, no matter what you do. If you still have trouble, simply switch to a different firewall. Sygate Personal Firewall (free) is my personal favorite alternative, but there are many others, too. See http://www.informationweek.com/story/IWK20020412S0009 .
Subscribe to our Windows Secrets Newsletter - It's Free!
Get our unique weekly Newsletter with tips and techniques, how to's and critical updates on Windows 7, Windows 8, Windows XP, Firefox, Internet Explorer, Google, etc. Join our 480,000 subscribers!
Subscribe and get our monthly bonuses - free!
Want to hack the new Start screen and tiles for your Win8 Device, the new Lock screen, the new tile-based apps, or the automatic notification information? Yes, you can do that. How about running other operating systems inside Windows 8, running Windows 8 on a Mac, or hacking SkyDrive and social media? We'll show you how to do that as well. Get this excerpt and other 5 bonuses if you subscribe now!
NEW: The Data and Internet Security Guide (Vol1)
Volume I begins with the fundamentals of online security; the dos and don’ts of working online. We will give you some background on the issues of cyber-attacks and malware. We’ll explain terms, trends, and tips for understanding Internet security and why it’s important to you.
- Online Security Basics
- Tips and Tools for Better Online Security