“True Vector” Troubles

Fred, I am a long time plus subscriber and have learned much from your work. I have a problem that I don’t seem to be able to solve on my own, however.

Occasionally my system just hangs, the cursor won’t move, Ctrl-Alt-Del doesn’t respond, and the only way out is to use the reset button. Checking the application errors shows True Vector Service or True Vector Engine with an event code 5007. My search of this problem reveals that True Vector is a part of Zone Alarm firewall, I use the free version.

What I’m not sure of is True Vector responsible for the crash or only reporting it?

Can you help or point me in the right direction to solve this problem? Many thanks, Joe Pickett

True Vector is the guts of Zone Alarm. On some systems and setups, it does have a tendency to hang.

Rather than spending hours (potentially) in troubleshooting, I’d suggest a fast and simple two-step fix: Uninstall Zone Alarm completely, Reboot. Download a fresh copy and install that, making sure no other major apps are running at the same time. (e.g. shut down your mail, browser, etc.). Chances are, it’ll now work.

But some systems just don’t seem to work well with Zone Alarm, no matter what you do. If you still have trouble, simply switch to a different firewall. Sygate Personal Firewall (free) is my personal favorite alternative, but there are many others, too. See http://www.informationweek.com/story/IWK20020412S0009 .

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Fred Langa

About Fred Langa

Fred Langa is senior editor. His LangaList Newsletter merged with Windows Secrets on Nov. 16, 2006. Prior to that, Fred was editor of Byte Magazine (1987 to 1991) and editorial director of CMP Media (1991 to 1996), overseeing Windows Magazine and others.