| By Fred Langa |
Diagnosis and repair can be difficult when crashes leave behind few clues and a crippled machine.
But a multi-pronged approach, using easily available and free tools, can usually get you on the path to a solution.
Frequent crashes with no obvious cause
Reader David Pease wrote in response to the Feb. 16 article, “‘Blue Screen of Death’ over and over again.”
- “I have a somewhat similar problem. In my case, Windows Explorer crashes. Sometimes the crash is accompanied by the active program crashing with it.
“I have run numerous diagnostic tools, but the problem persists.
“In addition, after I click on a file, I sometimes get a delay of several seconds. I think the problems are related; when there’s a crash, the delay usually precedes the crash. In fact, when a program crashes, it’s usually during file access.