A reader successfully upgraded from Win8 to Win10; but now the Win10 bootup process sometimes reverts all the way back to the “Preparing Windows” upgrade step. Here’s why and how to fix it.
Plus: Why Malwarebytes sometimes blocks Skype, and a reader is deeply suspicious of Win10’s “phone-home” background telemetry.
Win10 setup repeats ‘Preparing Windows’ step
Phyllis McHugh’s new Win10 upgrade is stuck in an erratically repeating loop.
- “I recently upgraded my Windows 8.1 Pro x64 computer to 64-bit Windows 10 Pro. I like the new OS, but I’m having an interesting problem from time to time.
“Sometimes when I sign in to the system, instead of the usual ‘Welcome’ screen it displays ‘Preparing Windows.’ Then a desktop opens that doesn’t have access to my drives. The only way to get around this problem is to select ‘Restart.’
“Occasionally, that doesn’t work and I have to completely shut down and start over. Typically, the system then boots correctly into my familiar desktop and I have full access.
“What would be causing this issue? Is there anything I could do to fix it? It does get annoying.”
The “Preparing Windows” screen should appear only with a fresh installation, major update, or a reinstall of Windows.