ZoneAlarm Problems

I’ve been a big Zone Alarm fan since you first introduced me to it. That is until a simple upgrade turned into two weeks of "unable to access the Internet Hell".

After replacing my DSL modem (no Help) and finally reformatting & reinstalling Win 98 SE, I discovered the little gem below on Microsofts help site under "unable to access the internet". Check out what you have to go through to make sure that ZoneAlarm and its underlying TrueVector service are not running

1. What do I need to know before uninstalling or upgrading ZoneAlarm or ZoneAlarm Pro?

To upgrade ZoneAlarm or ZoneAlarm Pro, it is not necessary to uninstall your current version of ZoneAlarm or ZoneAlarm Pro.

– Step 1. The most important step in uninstalling or upgrading is to make sure that ZoneAlarm and its underlying TrueVector service are not running. If TrueVector is left running, certain files may not be removed or replaced. Note that shutting down ZoneAlarm from the system tray icon only shuts down the user interface.

This article is part of our premium content. Join Now.

Already a paid subscriber? Click here to login.

Get our unique weekly Newsletter with tips and techniques, how to's and critical updates on Windows 10, Windows 8, Windows 7, Firefox, Internet Explorer, Google, etc. Join our 460,000 subscribers!

Enter your email above to receive messages about offerings by Penton, its brands, affiliates and/or third-party partners, consistent with Penton's Privacy Policy.
The Windows 7, Vol 3 (Excerpt)

Subscribe and get our monthly bonuses - free!

The Windows 7 Guide, Volume 3: Advanced maintenance and troubleshooting provides advanced tools for keeping Microsoft's premier operating system up and running smoothly. Get this excerpt and other 4 bonuses if you subscribe FREE now!

Fred Langa

About Fred Langa

Fred Langa is senior editor. His LangaList Newsletter merged with Windows Secrets on Nov. 16, 2006. Prior to that, Fred was editor of Byte Magazine (1987 to 1991) and editorial director of CMP Media (1991 to 1996), overseeing Windows Magazine and others.