Readers write about serious troubles

Kathleen Atkins

Windows Secrets readers — prompted by recent articles about Internet scams, Windows updates, and slow-moving computers — offer stories and suggestions of their own.

Regarding scams with proper skepticism

Re: Woody Leonhard’s Mar. 22 story, “New ‘419’ scam involves PayPal and Western Union”

I received three similar e-mails in response to a rental ad. All three responses to the ad were the same: a single sentence asking whether the rental were still available. I replied “yes” to each, and in return got an e-mail from someone in the U.K. who claimed he was coming here to go to school. The story was filled with way too many holes and inconsistencies to be believed.

I checked two things: the source of the e-mail (IP was in Ghana) and the name in the e-mail, which I searched. That brought up lots of negative hits. I replied to each e-mail that I accepted cash only for the first month’s rent; I never heard back from any of them.     —Richard Notari

A friend of mine got a call from “Microsoft,” claiming that my friend’s computer had a large number of viruses and that they would fix it for her. She fell for this scam and gave the caller control of her computer. The caller then said that the computer was unusable and that they could fix it for $180. She balked at this and terminated the call. But they had really messed up the computer, and it would not work. I’m not sure how they did it, but a total reinstall was required. A general warning and suggestions for anti-malware/antivirus that could prevent this from happening to other people would be useful.     —Arold Green

Reader reverses a Win7 update to get Money back

Re: Susan Bradley’s Mar. 29 story, “It’s springtime for Microsoft Service packs” Patch Watch article

I use Microsoft Money Sunset edition. The most recent Windows automatic update (Windows 7) created a problem with the “Find & Replace” function — crucial for use in accounting. The update places the search box so far to the right on the screen that it cannot be filled out. It’s also immovable, which stops the whole program from continuing.

I restored my PC to the pre-updated condition, and the MS Money program works fine again. I’ve sent a message to Microsoft, but thought I’d mention this to you.     —Elizabeth Cooksey

Reader suggests a remedy other than brute force

Re: Fred Langa’s April 12 story, “House Call 2012: Fixing a sluggish PC”

I enjoyed reading Fred Langa’s “House Call” in the latest issue of Windows Secrets. (When I saw the headline, I thought it had something to do with Trend Micro’s online virus scanner.)

Fred Langa describes how he uninstalled an application that did not have a native uninstaller. I’ve had success in these situations using the Revo Uninstaller.     — Joshua Foreman

Get our unique weekly Newsletter with tips and techniques, how to's and critical updates on Windows 10, Windows 8, Windows 7, Firefox, Internet Explorer, Google, etc. Join our 460,000 subscribers!

Enter your email above to receive messages about offerings by Penton, its brands, affiliates and/or third-party partners, consistent with Penton's Privacy Policy.
The Windows 7, Vol 3 (Excerpt)

Subscribe and get our monthly bonuses - free!

The Windows 7 Guide, Volume 3: Advanced maintenance and troubleshooting provides advanced tools for keeping Microsoft's premier operating system up and running smoothly. Get this excerpt and other 4 bonuses if you subscribe FREE now!

= Paid content

All Windows Secrets articles posted on 2012-04-18:

Kathleen Atkins

About Kathleen Atkins

Kathleen Atkins is the Windows Secrets associate editor. She's also a freelance writer, editor, and photographer. Prior to joining Windows Secrets, she worked at Microsoft Press.