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Home>Best practices for trouble-free Windows patching

Windows Secrets Newsletter • Issue • 2012-05-17 • Circulation: over 400,000


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Table of contents 
  • Top Story: Best practices for trouble-free Windows patching
  • Lounge Life: No joy: Can’t get YouTube videos on his PC
  • Wacky Web Week: Beautiful, strange, and highly disciplined
  • Bonus Download: A concise guide to the Win8 Consumer Preview
  • LangaList Plus: Easily add Recent Places to your Start Menu
  • Patch Watch: Patch Watch update: Duqu-patch install problems

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Top Story

Best practices for trouble-free Windows patching

Susan Bradley
By Susan Bradley on May 17, 2012 in Top Story

For Windows users who manage their own system updates, the patching process is a bit like going to the dentist — you really hope it’ll be pain-free.

For making that twice-monthly chore a little easier, here are some simple tips and tricks to avoid patching woes.

Make the updating task a regular routine

If you’re a Windows user who handles updates manually, you might still be slogging through the most-recent Patch Tuesday releases of .NET, Windows, Office, and Silverlight fixes. My first tip for installing updates is to set aside a specific time each month to review and install them. Although new batches of patches typically come out the second and fourth Tuesdays of the month, in most cases it’s safe to tackle updates just once a month. (On rare occasions, an especially critical patch might require your immediate attention.) I tend to wait until the weekend following an update’s release.

Reboot your system more often — not less

Yes, I know it’s a pain to reboot your machine; but when it comes to patching, rebooting often is better. In fact, I recommend rebooting PCs right before installing updates. It reduces the likelihood that some unrelated issue is the cause of problems cropping up during the update process.

I’ve had computers fail to reboot right after an update was installed, and I eventually discovered that the root cause was something completely separate — such as a failing power supply, motherboard, or hard drive. Rebooting before patching might have revealed those types of problems and saved time wasted on troubleshooting a perfectly good patch. (It’s always a bit surprising that PCs can run continuously for months, then fail when rebooted.)

Expect 32-bit updates on 64-bit Windows systems

If you have Windows 7 x64, you’re used to seeing 64-bit patches. But what about those 32-bit Office updates constantly being offered up? It’s both common and perfectly normal to have 32-bit programs running on 64-bit systems. Windows x64 has a built-in emulator that makes 32-bit apps assume they’re running on a 32-bit OS. (The primary advantage of a 64-bit OS, as you probably know, is to allow access to more than 4GB of RAM on a system — especially useful for running virtual machines.)

You can tell whether an app is 32-bit or 64-bit. During installation, 64-bit software is automatically placed in the Program Files folder; 32-bit software is placed in Program Files (x86). (Windows makes this a bit more confusing than it should be. C:\Windows\System32 is the 64-bit Windows system folder, and C:\Windows\Syswow64 is the system folder handling 32-bit programs.)

The most prominent 32-bit application you’re likely to see on a 64-bit Windows system is Office. For most users, 32-bit Office is the safer choice; add-ins for Office need to have a matching bittedness, and not all add-ins have been recoded to support 64-bit Office. Fortunately, making the choice is usually easy. When purchasing Office, the package usually includes both 32-bit and 64-bit versions.

Bottom line: If a 32-bit patch is offered for your 64-bit system, approve the update (unless there is some unrelated potential problem with the patch).

Windows Genuine Advantage during patching?

On a few occasions, Windows Secrets readers have asked us about a genuine Windows validation alert that pops up after updating. Their immediate worry is that Microsoft believes they’re using unauthorized software. There’s no reason to panic. As long as you have the original installation keys or there’s that tiny little Microsoft application sticker on your computer, you’re the authorized user and Windows won’t suddenly stop working.

Microsoft Security Essentials seems to be a culprit in many of these false alerts. In one case, I added additional RAM memory to a machine and MSE triggered the genuine Windows warning. Checking the information in Start/Control Panel/System confirmed that the OS was indeed genuine. To fix the problem, I had MSE check the Windows Genuine Advantage (WGA) status — and the PC was back to normal.

Typically, the problem is not with WGA but with MSE’s inability to read parts of the Windows Registry properly. Again, simply telling MSE to recheck usually makes the alerts disappear.

Does your system know what time it really is?

Oddly, updates can fail if the computer is set to an incorrect time. Microsoft’s laundry list of things to check when Windows Update problems pop up (see MS Support article 818018) includes making sure that the system is set to the right date and time.

It may seem hard to believe, but I know of standalone PC users who have used the computer’s date and time function as a fast calendar look-up — and accidentally changed the date set on the PC. In such cases, the computer seems to boot and run normally; it’s easy to overlook that some Windows components (such as the Event Viewer) or software (such as IM clients) isn’t working perfectly — and neither is Windows Update.

Install an update using Windows’ Safe Mode

When all else fails, rebooting a system in Safe Mode and manually installing the update can solve the problem. More often than not, it’s an antivirus app keeping a critical file open — and the update won’t install with the file running in another process. Booting into Safe Mode ensures that the file is closed.

Watch out for those Registry cleaners

Recently, while tracking KB 2686509 installation issues (see my companion story, “Patch Watch Update: Duqu-patch install problems”), I found a forum post in which someone recommended using a Registry cleaner before and after patching.

I’m not a fan of that technique. In a few instances, when helping users with patching problems, I’ve discovered that an overly aggressive Registry cleaner was the source of the trouble. The cleaner had removed some needed registry keys.

Cleaning up and thinning down the OS with an app such as nLite (info page) can also cause updating issues. A much-viewed Windows Answers post mentions nLite as the trigger for some KB 2686509 patch failures.

Bottom line: More rebooting and less-aggressive cleaning tend to make my machines patch better. I recommend staying away from tools that strip off parts of the operating system. Installing updates as you would any other app should ensure your patching process goes as well as it can.

Best practices for trouble-free Windows patching
Feedback welcome: Have a question or comment about this story? Post your thoughts, praise, or constructive criticisms in the WS Columns forum.

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Windows Secrets' top tips for Windows XP
Windows Secrets' top tips for Windows XP

Windows XP Survival Guide: Keep your XP system running for the long haul is made up of our best stories on maintaining and troubleshooting Microsoft's most successful operating system to date. Topics include maintaining and troubleshooting XP, and living in an XP/Win7 world.

The Windows XP Survival Guide

 
Lounge Life

No joy: Can’t get YouTube videos on his PC

Kathleen Atkins
By Kathleen Atkins on May 16, 2012 in Lounge Life

There’s no shortage of entertainment on the Internet — except when you can’t view it on your own machine.

In describing his video frustrations in the Other Applications forum, Mike21 baffled fellow Lounge members. They offered their collective experience, including the URL to a YouTube FAQ — but to no avail.

Mike21 has given up on his computer and now waits patiently for chances to see videos on his wife’s laptop. But perhaps you know how Mike21 can persuade his machine to lighten up and let him watch Wacky Web Week. More.

The following links are this week’s most interesting Lounge threads, including several new questions that you may be able to provide responses to:

Office Applications
General Productivity QR code location finder
Word Processing How to set the Word Search default focus to “Browse results?”
Spreadsheets Help defining 4700 hyperlinks
Databases Access VBA 2010: Undefined function *
Presentation Apps Formatting shape color for all slides at once *
Visual Basic for Apps Word no longer lets me run my macro *
Microsoft Outlook Outlook 2010 doesn’t update inbox until 24 hours later
Non-Outlook E-mail How about Hotmail instead of Windows Live Mail?
Other MS Apps Publisher 2010 crashes when opening a file
Windows
Windows 8 Possible Win8 upgrade for new Win7 PC purchasers — but not free
General Windows How to use CCleaner like a pro
Windows 7 Windows 7 RDP password problem
Blue screen after installing second HD
How to change user name?
*

*

Windows Vista 47.554GB in my Vista laptop — too many!
Windows XP Hotmail will not load
Windows Servers Limit sign-in time by the half hour
Internet/Connectivity
Internet Explorer Annoying problem with new tabs
Third-Party Browsers Mozilla Maintenance Service: What does it do?
Networking How to provide Internet access but prevent network PC/printer access?
Social Media Get rid of the Facebook ticker?
Software Development
Windows Programming Need batch file to restore saved batch files *
Web Design & Development Help with webpage
Other Technologies
Non-Microsoft OSes Ubuntu 12.04: No sound
Security & Backups Five search engines that respect your privacy *
Hardware DVD-writer problem *
Other Applications Saving YouTube videos *

* starred posts: particularly useful

If you’re not already a Lounge member, use the quick registration form to sign up for free. The ability to post comments and take advantage of other Lounge features is available only to registered members.

If you’re already registered, you can jump right in to today’s discussions in the Lounge.

The Lounge Life column is a digest of the best of the WS Lounge discussion board. Kathleen Atkins is of Windows Secrets.

 
Wacky Web Week

Beautiful, strange, and highly disciplined

Cirque du Soleil: Alegra preview

Since it was founded in Montreal in 1984 by Guy Laliberté and Daniel Gauthier, Cirque du Soleil has raised its tents all over the world — and sent out armies of acrobats, contortionists, clowns, dancers, and musicians to entertain even larger armies of admirers.

Amazingly, every new Cirque du Soleil show manages to delight its audiences with startling, never-before-seen acts. Luckily, we can experience some of these feats in a trailer for “Alegría,” now touring cities throughout Europe. Play the video





 
Bonus Download

A concise guide to the Win8 Consumer Preview


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If you’re not yet fully engaged with a smartphone and haven’t learned the gestural language of computer touch screens, Windows 8 will feel like new media, indeed.

You’ll be glad to know you have a friendly guide in My Windows 8 Consumer Preview: A Sneak Peek at the Windows 8 Public Beta, by Windows Secrets contributor Katherine Murray. This book explains everything — from using the colorful components of the Windows 8 interface to finding your apps; using the seamless Web; and buying, displaying, and engaging music, photos, and games.

This month, all Windows Secrets subscribers can download excerpts. Chapter 1: “Wow, Windows 8!,” helps you understand the new look of Windows and how to make things happen in it; Chapter 5, “Exploring Windows 8 Apps,” teaches you to work with Win8 apps and how to get new apps from the Windows Store.

If you want to download this free excerpt, simply visit your preferences page and save any changes; a download link will appear.

All subscribers: Set your preferences and download your bonus

Info on the printed book: United States

   

 
LangaList Plus

Easily add Recent Places to your Start Menu

Fred Langa
By Fred Langa on May 16, 2012 in LangaList Plus

Windows 7 automatically puts “Recent Items” on your Start menu, but omits the equally useful “Recent Places.”

Fortunately, adding Recent Places, which lists recently used folders, drives, etc., is amazingly simple and takes just a few seconds to do — once you know how!

Putting Recent Places and Items together

Reader Reuvain Krasner wants the convenience of one-click access to Windows 7′s Recent Places on his Start menu. He can’t get exactly what he wants, but he can come close.

  • “Is there a way to add Recent Places to the Windows 7 Start menu just under Recent Items? I’m trying to get it with the other system folders.”

I’m with you, Reuvain: I find Recent Places just as useful as Recent Items.

Despite the similarity in names, these shortcuts are different. Recent Items (which appears on the right-hand pane of the Win7 Start menu) lets you quickly return to any file or document you’ve recently opened. Recent Places lets you instantly return to recently accessed folders, drives, Control Panel items, and so on. It’s very handy! I have no idea why Microsoft didn’t also put Recent Places on the Start menu by default.

Alas, the right pane of the Start menu is system-managed and not amenable to user modification. Fortunately, the next-best option is both easy and effective: simply pin Recent Places to the top, left-hand area of your Start menu, as shown in Figure 1.

Pin Recent Places

Figure 1. Pinning Recent Places to the top segment of the Start menu gives nearly instant access to folders, drives, and other locations.

Here’s how:

  • Open Windows Explorer, but don’t make it full-screen. Instead, put the Explorer window off to the right side of your screen. Recent Places should appear near the top of Explorer’s left-hand navigation pane. Figure 2 shows how it looks on my system.

    This article is part of our paid content. Subscribe.

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    Fred Langa is senior editor. His LangaList Newsletter merged with Windows Secrets on Nov. 16, 2006. Prior to that, Fred was editor of Byte Magazine (1987 to 1991) and editorial director of CMP Media (1991 to 1996), overseeing Windows Magazine and others.

 
Patch Watch

Patch Watch update: Duqu-patch install problems

Susan Bradley
By Susan Bradley on May 16, 2012 in Patch Watch

For Windows XP systems, the recent Duqu patch detailed in Microsoft Security Bulletin MS12-034 might be a case of the cure being worse than the disease.

Attempts to install KB 2686509 have resulted in frustration and confusion — and the documentation wasn’t much help.

Microsoft’s confusing security bulletin

The first time I read the contents of MS12-034, I literally blurted out: “Say what?!” According to the bulletin, there’s a chance the patch installation will fail (error 0x8007F0F4) on certain systems; if that happens, you’ll need to perform a manual fix for the patch to install properly.

Here’s an excerpt from the bulletin’s FAQ:

  • “Are there special requirements related to applying the security update packages that address CVE-2012-0181?

    “Yes. The detection logic for the security update package identified as KB2686509 performs an eligibility check of the system in order to verify whether the system meets the requirements to activate the fix applied by KB2676562, which addresses CVE-2012-0181. If the system meets the requirements, both KB2686509 and KB2676562 will be successfully installed on the system and the vulnerability described in CVE-2012-0181 will be addressed. Otherwise, KB2686509 will be re-offered until the system does meet the requirements. Successful installation of both the KB2686509 and KB2676562 update packages is necessary to be protected against CVE-2012-0181 on Windows XP and Windows Server 2003 systems. If your system does not meet the requirements to install the update, please follow the guidance documented in Microsoft Knowledge Base Article 2686509.”

Clear as mud, isn’t it?

In translation, MS Support article 2686509 states the following:

  • If the update is offered more than once, look for a file called Faultykeyboard.log in the C:\Windows folder.
  • If it’s present, there are specific .dll files that need to be added to the \System32 folder.
  • Get the file names and their locations (typically in C:\Windows\system) and copy them (the instructions specifically admonish not to move them) manually into C:\Windows\system32.


This article is part of our paid content. Subscribe.

Already a paid subscriber? Click here to login.

Susan Bradley is a Small Business Server and Security MVP, a title awarded by Microsoft to independent experts who do not work for the company. She's also a partner in a California CPA firm.

YOUR SUBSCRIPTION

The Windows Secrets Newsletter is published weekly on the 1st through 4th Thursdays of each month, plus occasional news updates. We skip an issue on the 5th Thursday of any month, the week of Thanksgiving, and the last two weeks of August and December. Windows Secrets is a continuation of four merged publications: Brian's Buzz on Windows and Woody's Windows Watch in 2004, the LangaList in 2006, and the Support Alert Newsletter in 2008.

Publisher: WindowsSecrets.com, 1218 Third Ave., Suite 1515, Seattle, WA 98101 USA. Vendors, please send no unsolicited packages to this address (readers' letters are fine).

Editor in chief: Tracey Capen. Senior editors: Fred Langa, Woody Leonhard. Copyeditor: Roberta Scholz. Program director: Tony Johnston. Contributing editors: Yardena Arar, Susan Bradley, Scott Dunn, Michael Lasky, Scott Mace, Ryan Russell, Lincoln Spector, Robert Vamosi, Becky Waring. Product manager: Andy Boyd. Advertising director: Eric Gilley.

Trademarks: Microsoft and Windows are registered trademarks of Microsoft Corporation. The Windows Secrets series of books is published by Wiley Publishing Inc. The Windows Secrets Newsletter, WindowsSecrets.com, Support Alert, LangaList, LangaList Plus, WinFind, Security Baseline, Patch Watch, Perimeter Scan, Wacky Web Week, the Logo Design (W, S or road, and Star), and the slogan Everything Microsoft Forgot to Mention all are trademarks and service marks of WindowsSecrets.com. All other marks are the trademarks or service marks of their respective owners.

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Copyright © 2012 by WindowsSecrets.com. All rights reserved.

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  • Internet Explorer gets another round of patches 4.15
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  • Remote access leads to remote attacks 4.15
  • Keeping you up to date: say no to .NET — again 4.14
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  • Office File Validation patch leads to problems 4.14
  • The advanced system-recover toolkit 4.13
  • New “419″ scam involves PayPal and Western Union 4.12
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  • Getting the most from Windows Search — Part 2 4.11
  • Re-examining Dropbox and its alternatives 4.10
  • Easily edit Windows’ right-click context menus 4.09
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Trademarks: Microsoft and Windows are registered trademarks of Microsoft Corporation. The Windows Secrets series of books is published by Wiley Publishing Inc. The Windows Secrets Newsletter, WindowsSecrets.com, WinFind, Windows Gizmos, Security Baseline, Patch Watch, Perimeter Scan, Wacky Web Week, the Logo Design (W, S or road, and Star), and the slogan Everything Microsoft Forgot to Mention all are trademarks and service marks of iNET Interactive. All other marks are the trademarks or service marks of their respective owners.
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