I’m not going to repeat here all the complaints people have about Microsoft’s various software licensing schemes. But reader William Walo II found a new wrinkle lately. Since he’s so good at telling the story, I’ll let him do the talking:
- “I have several computers at work that we needed to migrate to XP Pro as a corporatewide upgrade from Win 95/98. I purchased three boxed retail copies before purchasing subsequent licenses via the OLP. On the fourth computer that needed the upgrade to XP Pro, I proceeded to purchase the license via the OLP program. What I failed to purchase was the OLP media (an additional $25).
“I did the fourth computer upgrade using the retail box CD and the OLP license key. When I entered the key from OLP against the retail CD, the install program notified me that the Product Key was invalid. Assuming that MS had generated a bad key via the eOpen Web site, I continued the install using the Product Key from the retail box under the assumption that I could determine the key problem when I registered the product after the OS install.
“Well, the install completed successfully and I proceeded to attempt to register the OS with MS. Again, the Product Key was reported as invalid. So again back to the eOpen Web site I went, looking for a phone number to contact MS regarding the issue.
“On the eOpen site there is no contact information for MS to resolve problems. I was referred back to my vendor where I purchased my OLP license. Luckily, they have a staff member dedicated to MS licensing issues, at which point I got an 800 number to contact MS.
“I proceeded to call MS on the issue. After discussions with the MS rep, I told her that I had used a retail box CD to perform the upgrade and an OLP Product Key to try to activate the product. At which point she said that that isn’t allowed, and that I needed to purchase the OLP media (another $25) and use that media with the OLP Product Key to perform the upgrade. The catch is that I must zero out the previous install and completely reinstall the OS from the OLP media.
“In my view, this is a radical departure from past MS installation/licensing procedures. I was also taken aback by the fact that I had purchased everything legally but I was stopped from doing a legal install of a product that I had purchased in accordance with their rules.
“Granted, I need to have only one piece of media from the OLP media purchase to install on subsequent computers. But the idea that I have to purchase another media when I have three “valid” media sitting in my office really confounds my logic.”
Reader Walo will receive a certificate for a free book, CD, or DVD of his choice for sending me a comment I printed. To send me more information about this, or to send me a tip on any other subject, visit WindowsSecrets.com/contact
Fun with Microsoft licensing