By Fred Langa
It was a typical winter day in Seattle — gray, rainy, and raw — when I visited Windows Secrets reader Gary Nobel.
Gary’s system would occasionally slow “to a crawl.” I was there to find out why.
This was the first in a new series of House Calls, an occasional project where I visit a reader’s home or business and attempt to diagnose and cure real-life PC problems. The idea behind House Calls is simple: selected Windows Secrets readers and I collaborate to learn new techniques for analyzing, maintaining, and improving personal computers — which we then share with all Windows Secrets readers.
It works like this. Some months ago, I issued a call for volunteers for a personal, onsite, PC troubleshooting session. From time to time, I select one of the more interesting problems plaguing a reader — a problem that might apply to a wider audience. And rather than diagnose the problem remotely, I pay the reader a personal visit to his or her home or place of business — at my own expense. I do whatever I can in one day to solve the problem (or problems) and make the hardware and software run as well as it can.