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Home>TechSpot battles Google for best PC support info

Windows Secrets Newsletter • Issue 160 • 2008-07-10 • Circulation: over 400,000


Table of contents 
  • Introduction: Say ‘hi’ to 150,000 new Support Alert readers
  • Top Story: TechSpot battles Google for best PC support info
  • Known Issues: AVG antivirus program garbles HTML e-mails
  • Wacky Web Week: Even Death Stars can’t find good kitchen help
  • Best Software: The best browser for safe and speedy surfing
  • Windows Secrets: Weave a more powerful Web experience
  • Patch Watch: Latest security patch knocks out ZoneAlarm

 
Introduction

Say ‘hi’ to 150,000 new Support Alert readers

Brian livingston By Brian Livingston

As I announced in a special bulletin on July 9, the Windows Secrets Newsletter will grow tremendously when the Support Alert Newsletter merges with us on July 24.

The 150,000-strong readership of Support Alert, when merged with our existing subscriber base, will increase our circulation to more than 400,000 — and you can get a fantastic freebie if you act now.

I explained in my July 9 announcement how you can set your filters to make sure you’ll receive our bigger, better newsletter. Read that bulletin for more details, and be sure to watch this space next week for surprises yet to come.

A totally free e-book about totally free software

9 free programs e-bookThe most important thing you can do today is take advantage of a free e-book that’s been prepared for us by the editor of Support Alert, Ian “Gizmo” Richards. For a limited time, I’ve persuaded him to let all subscribers grab this download for no extra charge.

His 38-page printable PDF file, entitled 9 Free Programs Every PC Should Have (left), is a fantastic resource. It brings together Gizmo’s top recommendations of all time, and you can immediately download any or all of the programs he recommends.

To obtain your copy, simply use the following link to go to your preferences page:

Go to your preferences page and get your free bonus

After you’ve updated your preferences and clicked the Save and Continue button on the page, you’ll see a download link to get the e-book.

As if our name wasn’t long enough already…

Windows secrets and support alertWe want to help all Support Alert subscribers immediately understand that our two newsletters are becoming a single, larger publication. So we’ve added the words “Support Alert” to our logo on most of the pages of WindowsSecrets.com. You’ll also see the combined logo at the top of our e-mail newsletters in late July and early August.

Of course, the dual-purpose name, Windows Secrets & Support Alert, as shown at left, is awfully wordy. After a six-week transitional period, we’ll shorten the name to simply Windows Secrets.

The Windows Secrets Newsletter will continue to come out weekly, as it’s done since switching from twice monthly to four times a month in 2006. No, we won’t publish noticeably longer newsletters — but with the addition of Gizmo’s famous writing style, we think you’ll find they’re much better.

This merger of two high-tech periodicals is only possible because of the tips and encouragement we get from you, our readers. We really appreciate it!

Brian Livingston is editorial director of WindowsSecrets.com and the co-author of Windows Vista Secrets and 10 other books.

 
Top Story

TechSpot battles Google for best PC support info

Scott dunn By Scott Dunn

When your computer is behaving strangely, you want answers and you want them in a hurry.

My hands-on tests evaluated a dozen searchable sites to find the ones that get you the answers you need.

Finding searchable databases of tech answers

The only sure things are death, taxes, and technical malfunctions. Last week’s column described ways to troubleshoot computer problems yourself. Sometimes, though, finding a solution requires that you consult the collective wisdom of Internet forums.

Many of the free tech-support sites want you to register, post a question to one of their forums, or send e-mail. Phooey! When problems arise, you don’t want to pussyfoot around with confirmation e-mails and other getting-to-know-you games.

I set out to find sites with searchable forums or articles that let you dig for answers right away, without any registration or other sign-up; you just search and go. I found 12 that fit the bill. To my surprise, a free service named TechSpot gives Google a run for its money at finding solutions for PC problems.

To evaluate these sites, I chose two problems that have vexed me or other Windows Secrets colleagues in the past. The first was relatively simple: Web sites won’t load? Clear the cache. The second was more complex: Vista Explorer crashes when you right-click a folder, requiring you to find and remove the offending context menu handler from the Registry.

I graded the support sites based on how easy it is to find and use the proper search control, whether the site found a question close enough or parallel to my own, and whether it returned a solution. Since the correct answer is the most important thing, that category was given approximately double the weight of other factors.

Not surprisingly, the success of a particular search depends on the keywords you use and whether the search tool supports such operators as +, –, and quotation marks.

Most people don’t want to spend a lot of time selecting the perfect arrangement of keywords. So, perfect or not, I used the same two keyword phrases for all the sites I tested:

some websites won’t connect

Explorer crashes on right-click Vista –IE –”Internet Explorer”

Not every site I tried accepted these search phrases. The sites that didn’t support search operators couldn’t parse the second search phrase at all.

Even without the operators, however, some sites complained about my use of small words, such as the word on. One site (PC Mechanic) even rejected the first phrase because of the word some. In a handful of cases, I had to rephrase the search term when the first attempt failed. Rephrasing rarely improved the search results.

It’s not unusual for searches to return dozens — if not hundreds — of results. Consequently, I limited my evaluations to support sites that returned the correct answer among the first 10 items fetched.

Test questions bring winners and losers

In my tests, the top-scoring support resource isn’t even a tech-support site. King Google has the built-in advantage of drawing from other sites, technical or not. When you enter the correct search string, Google excludes results from nontechnical sites.

Google didn’t earn a perfect score: The answer to the first question, although found in the first Google result, was mocked by the original poster as being inadequate. The fifth result Google returned on the first search had the correct answer but was specific to Firefox.

A close second to Google was TechSpot. I almost skipped over this site because the subtitle — “PC Technology News and Analysis” — led me to think it didn’t offer support. But the easy-to-find search box at the top of the main TechSpot page helped me find solutions to both problems with minimal digging through results.

Google’s sister site, Google Groups, recorded a modest score of 76. The site may be helpful for answering complex technical issues but proved to be too technical for my first question. All the answers proposed by Google Groups denizens assumed the problem was far more complicated than it actually was.

Apparently, this was also a problem at the MS Expert Zone, which focuses on more complex issues. That site had an embarrassingly low grade of 42 and certainly didn’t win any points for its interface. You have to scroll down to find the link for searching the newsgroups. Also, the only way to see all the results in a thread is by double-clicking a result, not single-clicking as is normal for Web links.

Ironically, many of the sites that had the best answer to the right-click crashing problem (install the freeware ShellExView utility for removing problem right-click commands) linked to an article on the Help With Windows site. But that site fared poorly in my scoring, because the search results displayed so many entries on Windows 95 and 98 that the solution I needed was buried. It turns out a shorter search string found the answer more quickly.

Table 1. Searchable support sites by overall score.

Site
Overall
Design
Found Q1
Found A1
Found Q2
Found A2
Google
  98
100
100
  93
100
100
TechSpot
  95
100
  75
100
100
  93
Google Groups
  76
  93
100
  25
100
  98
5 Star Support
  75
  43
  75
  93
  75
  75
D-A-L
  68
100
100
  88
  50
  25
Help With Windows
  65
  98
  75
  75
  25
  50
Help.com
  58
  75
  25
  25
  75
  88
MS Expert Zone
  42
  75
  38
  25
  25
  50
MS Knowledge Base
  37
100
  25
  25
  25
  25
Windows Networking
  37
100
  25
  25
  25
  25
Tech Support Guy
  33
  75
  25
  25
  25
  25
PC Mechanic
  29
  50
  25
  25
  25
  25


The sites whose search tools are easiest to find and use are Google, Google Groups, and TechSpot. Not only were the proper search boxes visible at the top of each page, the sites accepted the search syntax I used without complaining.

One site, Help With Windows, gets brownie points for simply ignoring terms it found too short or common. The site went ahead and gave me results without those keywords but explained what it had done.

On the negative side, the sites MS Expert Zone, 5 Star Support, and PC Mechanic had more than one search tool, making it confusing to figure out which one to use for a specific type of search.

Explore other options for free support

It’s only fair to point out that the scores for these sites might have changed significantly if I had posed different problems or chosen different keywords. Since all these sites are free, you don’t have to limit yourself to just one. If the answer you need doesn’t come up right away, surf on over to another site until you find the elusive solution.

Start by searching sites specific to your hardware or software. For example, if Firefox is misbehaving, take your search to the Firefox support page. For more generic issues, consider a site such as Broadband Reports for troubleshooting problems with Internet connectivity (you may need to find another network link to access the site, of course). Likewise, Fix Your Own Printer can help you diagnose printing problems.

Finally, think creatively. If a site describes a solution for a different product or another version of Windows, it may get you thinking about a solution for a parallel problem in a similar product or Windows version. Success isn’t just about finding perfect answers but also about deduction, my dear Watson.

Scott Dunn is associate editor of the Windows Secrets Newsletter. He has been a contributing editor of PC World since 1992 and currently writes for the Here’s How section of that magazine.

 
Known Issues

AVG antivirus program garbles HTML e-mails

Dennis o'reilly By Dennis O’Reilly

You can change a single setting in AVG’s free antivirus program to keep it from garbling the Windows Secrets Newsletter and other HTML e-mail from appearing as garbled text.

Readers lead us to the source of a glitch that prevented Outlook, Thunderbird, and other e-mail clients from displaying Web mail.

Dozens of responses point to a single app

In my column last week, I asked you to write in if your newsletter didn’t show images and other HTML content as intended. Dozens of you took the time to report the problem. (Thank you!) Several people told us how they determined the source of the garbling. Bret Miller put it this way:
  • “A while back when I switched to AVG Free edition, I found that AVG’s option to certify e-mail was basically killing off all formatting in some of my newsletters. So while I appreciate that AVG scans my e-mail, I turned off the ‘certify’ option, which then eliminated the unformatting of those newsletters.

    “This ‘certify’ option does nothing more than add text at the bottom of the e-mail to show that it’s been scanned and found safe, so it doesn’t reduce the effectiveness of the scanner, just the intrusiveness of it.”
This may not be a cure-all, but it should fix the problem for the majority of people experiencing the glitch. (If you use another antivirus program, look for a similar setting among that utility’s options.)

To disable e-mail certification in AVG, click Tools, Advanced settings, choose E-mail Scanner on the left side of the window, and disable Certify e-mail for incoming messages. The steps are described in the AVG FAQ (scroll down the page to number 1376).

PC repair pros do know their stuff

Most Windows Secrets readers know quite a bit more about PCs than the average Jane or Joe off the street. That’s what Scott Dunn meant when he said in last week’s Top Story that you probably know more than the person you’re likely to be hooked up with if you call a tech-support line.

He most certainly did not intend to disparage an entire industry, though Richard Chase can’t be faulted for thinking otherwise.
  • “I have to say I was quite insulted when I read this quote. I hope this is a misprint:

    If you ring up the repair shop or call tech support, the person you talk to probably has less PC experience than you do.

    “So you’re saying that the average person has more experience diagnosing and fixing computer issues than a qualified, possibly educated, computer professional? I am quite amazed at the blatant ignorance of this comment.

    “You have obviously never worked in the repair industry before. I’d also like to add that what you are asking people to do is mess around with things on their computer system that they may know nothing about. The worst kind of computer users we get here are the ones that attempt to ‘fix’ things themselves when they have no knowledge of what they are doing.

    “I can’t count the number of times that a customer has made their issue much worse, even to the point of complete data loss, because they attempted to ‘fix’ it themselves. If the user has a failing hard drive, the absolute worst thing they could try is things like system restore and other rollback measures because potentially recoverable data can become lost forever.

    “The BEST solution someone can do is bring their computer in to someone who’s paid to fix it. I also have to mention that all of these solutions you have provided will do nothing for the user if they have hardware failure.

    “From a computer diagnostic and repair technician, the first thing we do is check the hardware. There is no point putting countless hours and effort into a system when it has failing components. These things should always be checked first. I think you should double-check your article and rewrite it.”
Consider it done, and thank you for sharing this great information.

The final word on the racy beer-ad parody

At last count, the pros were ahead of the cons by about 5-to-1 on the great issue of our time: the appropriateness of the Max Beer video that was featured in our Wacky Web Week column a while back. Rosanna was one of the many readers who wrote in, saying they enjoyed the ad take-off:
  • “I loved that commercial and I am a female. It was very very funny. (Guys are so predictable!) : )

    “Remember, you can’t please all of the people all of the time, so just go with the flow and please some of the people.”
The Southern Hemisphere was heard from in the form of Aussie Andrew Hogan.
  • “G’day, Windows Secrets folks!

    “I want to respond to Marv Plementosh’s letter complaining that your link to the Max Beer parody was inappropriate. I thought the ad was hilarious. In fact, it was so funny that beer came out my nose. And I wasn’t even drinking beer at the time! Keep up the good work.

    “The only complaint I have is that it was only a parody. I mean, me and my mates spent the next few hours trying to buy Max Beer. For obvious reasons.”
We appreciate all viewpoints and have no interest in insulting anyone. That’s why we’ll try to make it clear when a Wacky subject may displease some readers for any reason.

Exhibit A is the featured video in today’s Wacky Web Week, which is based on a comedy routine by Eddie Izzard. His Star Wars outtake includes a smattering of what would be called foul language if it were spoken by anyone but the inimitable Mr. Izzard.

Readers Bret, Richard, Rosanna, and Andrew will each receive a gift certificate for a book, CD, or DVD of their choice for sending tips we printed. Send us your tips via the Windows Secrets contact page.

The Known Issues column brings you readers’ comments on our recent articles. Dennis O’Reilly is technical editor of WindowsSecrets.com.

 
Wacky Web Week

Even Death Stars can’t find good kitchen help

Darth vader at the death star canteen  If you’ve already seen it — it’s been viewed more than 4 million times on YouTube — it’s worth watching again: Eddie Izzard’s take on Darth Vader trying to grab a bite for lunch qualifies as a true YouTube classic.

But before you click that “Play” link, keep in mind that the short includes five “F bombs,” though you may be laughing too hard to notice them. What’s an evil genius got to do to get some penne a la rabiata, anyway? Play the video


 
Best Software

The best browser for safe and speedy surfing

Scott spanbauer By Scott Spanbauer

If you spend much time on the Web, you need more protection and better performance than you get from Internet Explorer 7.

You have several alternatives to choose from, but only one offers the top rendering speed, the best compatibility with major sites, and the most customization options.

If you use Internet Explorer, you’re missing out

Once upon a time, in a cyberspace not so far away, Microsoft and Netscape engaged in a conflict called the browser wars. As soon as every copy of Windows included a copy of Internet Explorer (starting with Windows 98), it didn’t take long for Microsoft to declare itself the winner.

By the beginning of this decade, the overwhelming majority of Web activity took place via IE. Microsoft was so certain of IE’s dominance it even disbanded its browser-development team. For most Web users, innovation in browsing ended right there.

However, IE wasn’t perfect. Though eminently usable, IE lacked such handy features as tabbed browsing and pop-up blocking. And ActiveX — IE’s browser-based application technology — is a security nightmare, allowing carefully crafted Web sites to hijack your PC without your doing anything other than opening the infected page in your browser.

This drove security-conscious Web users to install alternative browsers, principally the Mozilla Foundation’s Firefox and Opera Software’s Opera.

In addition to more features and better security — neither program supports ActiveX by default — both browsers are highly configurable. In particular, Firefox has spawned a small industry of browser extensions that do everything from blocking ads to securing scripts.

IE 7 on a fully patched version of Windows is much safer to browse with than earlier versions of the browser, though a careless user can still permit an evil ActiveX control to take over the PC. IE 7 is safest when running on a Windows Vista PC because Vista prevents browser applications from writing directly to the file system.

Nevertheless, there’s no reason why you have to use only one browser. In my experience, no single browser will open every Web site out there without errors. Some browsers are better than others at rendering specific sites. You’re likely to find that Firefox or Opera or both are excellent adjuncts to or even replacements for the browser that ships with Windows.

The best browser money can’t buy

There are three primary reasons why I use Firefox 3 every day. First, the browser is highly secure, as described in this PC World blog entry, “Study Finds Firefox Users Safest, IE Users Unsafe.” Second, Firefox loads almost every site and Web-hosted service quickly and without requiring any intervention on my part. Last, Firefox is almost infinitely expandable, thanks to the many extensions offered by third parties.

I wasn’t always crazy about Firefox. Version 2 has one major flaw: It (and its installed extensions) consumes system memory like crazy and usually refuses to give it back until you close the browser.

In my daily use of Firefox 2, I routinely notice the system actually slowing down as the browser chews up all the available memory. After using the browser for a day or so with several pages open, Windows’ Task Manager will often show that the browser is using nearly 300MB of memory.

Despite this major flaw, I never gave up using Firefox as my default browser — it has too much else going for it. Like IE and Opera, Firefox 2 has essential features such as multipage tabbed browsing, pop-up blocking, a password manager, and a phishing detector.

Still, what has always made Firefox irreplaceable is its array of downloadable extensions that allow you to fine-tune, secure, and customize your browsing experience.

At long last, Firefox 3 solves the memory leak problem and ices the cake with new features. Almost everywhere you look in the new release, Mozilla has made incremental improvements.

Topping the list of new features are its ability to browse new extensions right in the Add-ons dialog box, beefed up phishing protection, and a mind-reading address field that suggests sites from your history and bookmarks as soon as you start typing (see Figure 1).

Firefox 3 location bar
Figure 1. Firefox 3′s Location bar predicts the site you want to visit as you type the address.

The browser feels snappier than its predecessor. According to Mozilla, Firefox 3 loads pages much faster than the previous version. After a day or two of steady use opening and closing dozens of pages in multiple tabs, Task Manager reports that Firefox is using a mere 130MB of memory, leaving room to run other programs without slowdowns. That’s a blessing for people like me who need to squeeze another year of use out of a laptop maxed out with 512MB of RAM.

A feature-laden stickler for standards

Opera offered such key features as tabbed browsing and pop-up blocking long before Firefox and IE, and although the browser’s interface is a little different, Opera often matches or exceeds the features in the market-leading browsers, including password management.

Opera is fast and secure and is kept up-to-date whenever security flaws do occur. So why isn’t the program my favorite browser?

My biggest hang-up with Opera — and the one that keeps me from using it on a daily basis — is that, for whatever reason (perhaps its strict adherence to Web standards), Opera sometimes won’t load a page properly — or at all.

For example, the latest version 9.5.1 simply won’t display Gmail properly under Windows XP. This is a showstopper for me (though Gmail displays correctly in Opera under Windows Vista).

The browser also balks at loading secure Web pages that use the HTTPS protocol, including my ISP’s spam filter page (a daily destination for me) and my university e-mail page. No amount of enabling or disabling of security protocols in Opera’s Preferences settings overcomes this issue, though the same pages load fine in IE and Firefox.

My other operatic lament is the lack of the many Firefox extensions I’ve come to love. In a few cases, Opera includes a built-in feature that makes the equivalent Firefox extension unnecessary.

An example of this is Opera’s Web-based synchronization service, Opera Link, which lets you synchronize bookmarks and Speed Dial links (which are equivalent to Firefox’s Personal Bookmarks toolbar) among several different Opera installations, a task I perform in Firefox using the Foxmarks extension. In other cases, however, using Opera means giving up a handy tool I’ve become accustomed to.

Though extensions are not an absolute requirement, I prefer having the option to use them. Opera’s other great features are reason enough to keep the program installed on my PCs, however. I could certainly see making Opera my default browser, but not until I can be sure it will work with all of the Web sites I visit daily.

Scott Spanbauer writes frequently for PC World, Business 2.0, CIO, Forbes ASAP, and Fortune Small Business. He has contributed to several books and was technical reviewer of Jim Aspinwall’s PC Hacks.

 
Windows Secrets

Weave a more powerful Web experience

Mark edwards By Mark Joseph Edwards

Firefox is powerful, and thanks to interesting new technologies under development by the Mozilla Foundation, it’s slated to become even more potent.

Take a peek at the future of browsing via a new tool that’ll let you and others get more out of hosted services — and possibly develop Web services of your own.


Mozilla Weave takes the Web to a new level

If you’re familiar with Microsoft’s Live Mesh virtual-desktop technology, you know that it lets you share and synchronize data across a number of systems. When you sign up for a Live Mesh account, you get a Live Desktop accessible via a browser.

Live Desktop lets you access information and programs stored on one computer from any other computer in your mesh. There’s a bit more to Live Mesh, but that’s it in a nutshell.

If you want to take a tour of the Live Mesh technology before actually signing up, you’ll be forced to install Microsoft’s Silverlight plug-in. That’s fine, as long you’re running Windows or OS X; there’s no version of Silverlight for Linux platforms.

Before you dive in, be sure to read what the folks at GNU Citizen have to say about the security implications of Live Mesh.

This article is part of our paid content. Subscribe.

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Patch Watch

Latest security patch knocks out ZoneAlarm

Susan bradley By Susan Bradley

Check Point’s security software conflicts with a new Microsoft DNS patch, necessitating a workaround to get your Internet connection operating again.

Resetting ZoneAlarm’s firewall database or reinstalling the application will get your PC back online.


MS08-037 (953230)
ZoneAlarm chokes on Microsoft’s DNS patch

The troublesome Microsoft patch of the month is MS08-037, Knowledge Base 953230, which addresses a vulnerability in the Domain Name Service (DNS). For most PC users, DNS is controlled by their ISP. This patch is intended to protect systems from being “poisoned” by an infected DNS provider.

Microsoft KB article 953230 documents the currently known issues regarding the patch but does not describe what people experiencing problems related to the “fix” are having to deal with. ZoneAlarm users report that after the application of this patch, they are unable to access the Internet.

The recommended way to remedy this is to reset ZoneAlarm’s firewall database. This can be done either by following the steps described in this post or by uninstalling and reinstalling ZoneAlarm. I don’t expect Microsoft to re-release a patch for this, but you may want to watch the ZoneAlarm message boards to see whether someone comes up with a better solution.

[NEWS FLASH: At press time, ZoneAlarm.com had posted an official recommendation to cure things, with links to new software versions that don't suffer from the problem.]

MS08-040 (941203)
SQL database administrators need patience

SQL Server, Microsoft SQL Server Desktop Edition (MSDE), and Windows Internal Database — these three versions of Microsoft’s database program usually don’t require much patching. But this month, SQL database administrators need to be patient.

This article is part of our paid content. Subscribe.

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YOUR SUBSCRIPTION

The Windows Secrets Newsletter is published weekly on the 1st through 4th Thursdays of each month, plus occasional news updates. We skip an issue on the 5th Thursday of any month, the week of Thanksgiving, and the last two weeks of August and December. Windows Secrets is a continuation of four merged publications: Brian's Buzz on Windows and Woody's Windows Watch in 2004, the LangaList in 2006, and the Support Alert Newsletter in 2008.

Publisher: WindowsSecrets.com, 1218 Third Ave., Suite 1515, Seattle, WA 98101 USA. Vendors, please send no unsolicited packages to this address (readers' letters are fine).

Editor in chief: Tracey Capen. Senior editors: Fred Langa, Woody Leonhard. Copyeditor: Roberta Scholz. Program director: Tony Johnston. Contributing editors: Yardena Arar, Susan Bradley, Scott Dunn, Michael Lasky, Scott Mace, Ryan Russell, Lincoln Spector, Robert Vamosi, Becky Waring. Product manager: Andy Boyd. Advertising director: Eric Gilley.

Trademarks: Microsoft and Windows are registered trademarks of Microsoft Corporation. The Windows Secrets series of books is published by Wiley Publishing Inc. The Windows Secrets Newsletter, WindowsSecrets.com, Support Alert, LangaList, LangaList Plus, WinFind, Security Baseline, Patch Watch, Perimeter Scan, Wacky Web Week, the Logo Design (W, S or road, and Star), and the slogan Everything Microsoft Forgot to Mention all are trademarks and service marks of WindowsSecrets.com. All other marks are the trademarks or service marks of their respective owners.

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Copyright © 2012 by WindowsSecrets.com. All rights reserved.

Table of contents

Top-scoring articles in the past 12 months
  • Leaving long cookie trails throughout the Web 5.00
  • Windows-like security for Android devices 5.00
  • Win7′s no-reformat, nondestructive reinstall 4.53
  • The sorry tale of the (un)Secure Sockets Layer 4.42
  • RPV: Win7′s least-known data-protection system 4.33
  • Recovery: the last step in total data security 4.30
  • Time for a .NET update we can’t ignore 4.30
  • Getting the most from Windows Search — Part 1 4.25
  • Revising printing habits saves money and trees 4.25
  • Upgrades end in erratic, partial hangs 4.25
  • Pros and cons of a ‘keyfile’ password 4.21
  • Beating back Duku and a plethora of other threats 4.20
  • Office 2007 gets its final service pack 4.19
  • Putting Registry-/system-cleanup apps to the test 4.19
  • One year and 99 security bulletins later 4.18
  • 1.8TB external drive goes down hard 4.17
  • Don’t pay for software you don’t need — Part 3 4.16
  • Internet Explorer gets another round of patches 4.15
  • Is your free AV tool a ‘resource pig?’ 4.15
  • Vacation’s over; it’s a big round of patches 4.15
  • Remote access leads to remote attacks 4.15
  • Keeping you up to date: say no to .NET — again 4.14
  • Take control of Google’s privacy policy settings 4.14
  • Office File Validation patch leads to problems 4.14
  • The advanced system-recover toolkit 4.13
  • New “419″ scam involves PayPal and Western Union 4.12
  • Readers’ best personal-privacy tips 4.11
  • Getting the most from Windows Search — Part 2 4.11
  • Re-examining Dropbox and its alternatives 4.10
  • Easily edit Windows’ right-click context menus 4.09
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Trademarks: Microsoft and Windows are registered trademarks of Microsoft Corporation. The Windows Secrets series of books is published by Wiley Publishing Inc. The Windows Secrets Newsletter, WindowsSecrets.com, WinFind, Windows Gizmos, Security Baseline, Patch Watch, Perimeter Scan, Wacky Web Week, the Logo Design (W, S or road, and Star), and the slogan Everything Microsoft Forgot to Mention all are trademarks and service marks of iNET Interactive. All other marks are the trademarks or service marks of their respective owners.
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