I reported in my June 5 issue that Microsoft’s Windows Update program can say that a PC requires no updates when the machine, in fact, is in need of several. Reader Jeremy Rosenblatt found that the system clock not being accurate can trigger this behavior. Erroneous times are common when initially setting up a PC.
Now Aaron Campagne brings more meat to the stew. Microsoft’s Product Support Services has confirmed to him that a PC’s language and SSL (Secure Sockets Layer) settings, in addition to its clock, can cause Windows Update to blank out on updates.
Aaron says, “I was experiencing this proplem on my own PC (Windows XP Professional with IE 6.0). I used all of the solutions you listed in this and another article that I believe was yours as well, but to no avail. I contacted Microsoft directly and they gave me the solution to the problem. My language settings were not correct.”
The following is the diagnosis by a Microsoft representative of the different kinds of problems that can befuddle Window Update:
- “I understand that you have recently formatted your hard drive and there are no updates offered to download after the scan at the Windows Update site. … We have found that this can be caused if the date on your system is not correct. …
“This issue might also occur if the Language settings in Internet Explorer are not set correctly. To Set the correct Language in Internet Explorer: