| By Susan Bradley |
A troubled December upgrade of Microsoft’s cloud-based licensing service is causing serious headaches for organizations that rely on the site to manage software licenses.
After more than a month and counting, the Volume Licensing Service Center remains inaccessible to many Microsoft customers.
No silver lining for Microsoft’s cloudburst
On Dec. 6, Microsoft began an upgrade of its Volume Licensing Service Center online licensing portal. The service is used by organizations of all sizes to track software licenses. When the upgrade hit a few snags, Microsoft took the site down, planning to have it back online by Dec. 16, according to Sarah Arnold’s MSDN blog.
The service was reactivated on Dec. 18, as announced on the Microsoft SMB Community Blog. However, problems continued for many people attempting to access the service.
When I tried to sign on to the site on Dec. 18, for example, I found myself locked out after entering the wrong business e-mail address. (Accessing the site now requires that you provide a business e-mail address in addition to your license agreement.)
Normally, I’d simply call the service’s help number for assistance in resolving the problem. Unfortunately, the huge volume of customers affected by the outage prior to the holidays caused extremely long wait times — approximately one hour, in my case.