| By Susan Bradley |
Apple usually has relatively pain-free updates, but the latest iPhone operating system, iOS4, is causing headaches.
The phones most affected are those connecting to Microsoft Exchange servers, but those synching with Gmail also have problems.
MS Exchange ActiveSync hit by iPhone connections
While iPhone4 news reports have focused on the long lines at AT&T and Apple stores, iPhone users and ActiveSync admins are more concerned about synchronization problems. As a Microsoft Exchange Team blog notes, there’s a workaround patch to help iPhones using the new iOS4 operating system.
(The blog also noted that Google apps such as Gmail were affected because Google uses a portion of ActiveSync. But the Gmail problem now appears to be fixed.)
Problems aside, moving up to iOS4 is a long process. I’ve updated three phones, and each time it’s taken about 10 to 30 minutes to download the iOS4 upgrade, plus another 20 minutes to update the phone. (See Figure 1.)
Figure 1. Updating your iPhone to iOS4 is not a quick-and-easy process. It can take over 30 minutes, as the iTunes download status bar (circled in yellow) indicates.