Some early adopters of Internet Explorer 10 for Windows 7 are running into problems with the new browser — including BSoDs.
Still, most Win7 systems will eventually have IE 10 on board; users need to make sure their systems are ready for it.
It’s really annoying to always be right
I wish I were always right. But I called it correctly in last week’s Patch Watch: I recommended putting IE 10 preparation update KB 2670838 on hold. Not long after the update’s release, there were reports that some consumer laptops suffered BSoDs associated with the patch. Typically, these laptops had hybrid graphics cards from Intel and AMD. As fellow Windows Secrets contributor Woody Leonhard noted in an InfoWorld column, Microsoft (in conjunction with Intel and AMD) is working on a solution — and even considering blocking the update on laptops needing a hardware-driver update.
As an interim step, Microsoft changed the update’s status to optional. If you have Update set to “Install updates automatically,” the patch should no longer be automatically added to Windows 7 SP1 systems. (The patch might have attempted to install multiple times on some laptops.)
One other interesting side effect to this KB 2670838: Adding the patch to systems with Revit (an architecture app) installed causes the graphical output to change color, as reported in the Revit Clinic blog.
Also, MS Support article 2823483 notes an IE 10 installation issue apparently related to the graphics/BSoD failure. When installing IE 10, you might see a warning that an additional update is needed before installing the new browser. The article lists some of the same laptop models reportedly getting BSoDs after the installation of KB 2670838. They include:
- Dell Inspiron N4120
- Dell Inspiron N5110
- Dell Vostro 3350
- HP Pavilion dv6
- HP Pavilion dv7
- HP Pavilion G6
- HP Pavilion G7
- HP ProBook 4530s
- Lenovo G770
- Lenovo IdeaPad G570 (20079)
- Lenovo ThinkPad E420 (1141PW8)
- Sony Vaio VPCCA15FW
- Sony Vaio VPCCA17FL [or possibly VPCCA17FX]
- Sony Vaio VPCCB2S1E
- Sony Vaio VPCCB45FG
- Sony Vaio VPCCB4Q1E
- Sony Vaio VPCCB4S1R
These computers (and possibly others) need video-card and/or BIOS-driver updates from their original manufacturer before IE10 can be installed.