| By Susan Bradley |
The repeating reboots caused by XP SP3 on non-Intel systems have been quelled, but there’s still no rush to install the OS’s last service pack.
Symantec’s FAQ addresses concerns with both XP SP3 and Vista SP1, while Microsoft’s Knowledge Base article avoids singling out AMD processors.
Get help sorting out service pack–related woes
My past few columns have described various problems Windows XP Service Pack 3 causes for some PCs. Weeks after the service pack’s initial release, Microsoft and Symantec are finally beginning to report on the problems and offer solutions.
Symantec’s XP SP3 FAQ provides links and guidance for installing both that service pack and Vista SP1. The document instructs users to run Live Update to prevent problems before installing the service packs.
If you’ve already installed either service pack and Device Manager has gone AWOL, wireless connections drop and disappear, or some other glitch has struck your system, Symantec offers a post-install fix called SymRegFix.exe. (Scroll down the FAQ page to find the download link.)
Microsoft has released a patch for machines that use AMD chipsets but had drivers loaded for Intel processors, which caused the interminable reboots. As I read KB 953356, it struck me that the problem is widely referred to as the “AMD rebooting issue,” yet in the Knowledge Base article, Microsoft states that the glitch could affect any system that “uses a processor other than an Intel.”