One of the worst IT nightmares is the perfect backup tape or disk that tested fine when it was made, but won’t restore properly – or at all – when its information is really needed.
The April 24 issue of Brian’s Buzz on Windows reported on problems that can be caused by installing Service Pack 1 of Windows XP. That upgrade can also cause grief when you try to restore files from backups that were completely reliable prior to SP1, according to reader John Butler. As he explains it:
- “Here are tips for users who regularly backup and have installed SP1.
“Drive Image from Powerquest will no longer be compatible. The user will not know this until they attempt to restore from a backup image, which then fails. Tech support has no idea which part of SP1 caused this, so they are nowhere near a cure.
“Backup My PC from Veritas is marketed now by Stomp in North America and Australia, by Oralix elsewhere. Users who installed BuMP before SP1 will not realize that disaster recovery with the boot floppies they created will not work. (New installers are warned.) To install after a disaster, Windows XP has to be reinstalled, then BuMP 8.5 installed, then a full restore done from the latest media with overwriteall enabled.
“Norton Ghost 2003 is still valid after SP1 has been installed on top of it.” –John Butler