 | By Susan Bradley Microsoft’s latest — and last — service pack for Windows XP causes some systems that use AMD chipsets to reboot over and over again. The solution involves booting into Safe Mode or using the Recovery Console to disable a problematic driver. |
Prevent XP from rebooting after a failure
It isn’t unusual for your system to reboot after you apply a service pack, but some HP PCs reboot constantly following the installation of Windows XP Service Pack 3.
The culprit turns out to be a bad image prepared by HP to install the OS on computers that use AMD chips. One of HP’s Media Center Edition images includes information for both AMD processors and Intel chips.
The duplicate information triggers a rebooting cycle after the installation of XP SP3, as reported by Microsoft security expert and MVP Dr. Jesper Johansson. Specifically, the intelppm.sys driver that’s present on the AMD systems causes a reboot cycle or a stop error after XP SP3 is installed.
As Dr. Johansson states, you may need to disable the setting that automatically restarts your PC following a failure. To do this, press F8 during the restart and choose the option Disable automatic restart on system failure.
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