 | By Susan Bradley The patch I identified last week as the most important of those released by Microsoft in November has been found to cause systems with certain ATI and Nvidia adapters to freeze. You can fix the problem by removing the patch, installing an updated video driver, and reapplying the patch. |
MS09-065 (969947)
XP kernel patch crashes some graphics cards
After Microsoft released the XP kernel patch in security bulletin MS09-065 (969947) last week, I tested it on the XP PCs in my office and everything went smoothly. Unfortunately, not everyone who applied this update was so fortunate.
Systems using an ATI Radeon HD 2400 series video adapter or Nvidia GeForce 7050/NForce 610i integrated video card may no longer be accessible via Remote Desktop Services. More seriously, the update may also cause the computer to freeze.
If you experience either problem, boot into XP’s Safe Mode and open the Add or Remove Programs Control Panel applet. Make sure Show Updates is checked at the top of the window, and then remove the patch. Next, download an updated video driver from either ATI’s support site or Nvidia’s driver download page.
I don’t recommend installing drivers offered by Windows Update, because I’ve had bad experiences with drivers obtained in this way. Whenever Windows Update offers one of my systems a driver update, I take it as a cue to visit the vendor’s own support site to get the latest driver possible.
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