Windows 10 bumps up support-call traffic

Lincoln Spector

A major operating system upgrade always brings new problems — and a slew of frantic calls to tech-support services.

Queries about a new OS often go well beyond learning a user interface; drivers and applications have to be updated, and no amount of beta testing ensures that everything works.

All this is especially true of the Windows 10 upgrade. Users flocked to the new OS in record numbers. Many waited eagerly for months to try the Win8 replacement; others leaped at the apparent bargain of a free upgrade. And others, who didn’t even want Win10, got it anyway, thanks to Microsoft’s aggressive upgrade policies.

Recently, the large support company RESCUECOM (website) reported that 56 percent of the calls it received in the third quarter were Windows 10 related — and Win10 didn’t officially ship until the quarter was nearly a third over.

Curious about the most common Win10 issues, I interviewed RESCUECOM CEO David Milman, via email. Knowing more about possible upgrading traps makes it easier to avoid or fix them.

RESCUECOM is a subscription-based tech-support and repair company for Windows, Macs, tablets, and phones. Subscriptions start at U.S. $30 a month and include both tech calls and house calls (at no extra cost).

Milman wouldn’t tell me how many subscribers the company has, but he stated that RESCUECOM has over 6,500 employees and contracted freelancers, which gives you an idea of its size.

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All Windows Secrets articles posted on 2015-11-12:

Lincoln Spector

About Lincoln Spector

Lincoln Spector writes about computers, home theater, and film and maintains two blogs: Answer Line at and His articles have appeared in CNET, InfoWorld, The New York Times, The Washington Post, and other publications.