FAQ

 

Subscribers’ Frequently Asked Questions

 

Subscriptions

Newsletter delivery

Newsletter formatting issues

 


Subscriptions

 

How do I subscribe, and what do I get with a paid subscription?

A paid subscription gives access to all Windows Secrets content — the newsletter plus our vast archives of past stories on the Windows Secrets site. Depending on your subscription level, you’ll also get one or more bonus e-books.

Subscribing to the newsletter is easy: On the Windows Secrets homepage, simply enter a delivery address into the “Enter your email address” field and check the confirmation box immediately below. When the new-subscription page opens, pick your subscription tier and then click the “Choose this plan” button. On the next page, enter you payment method. You’ll also have to opportunity to set your automatic renewal preference.

Currently, the contribution tiers are U.S. $25, $39, and $59 per year, paid in advance.

 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Diners Club (U.S. and Canada), JCB, and PayPal for online payments. We no longer accept cash, checks, or money orders.

 

Where is the free subscription? You used to offer one.

We no longer publish a free version of Windows Secrets. However, you can subscribe to the free WinInfoDaily newsletter on the SuperSite for Windows sister site. But, of course, we recommend signing up for a paid Windows Secrets subscription.

 

Where can I find your privacy policy?

You’ll find it at: http://www.penton.com/privacy-policy/

 

What’s the best way to contact Windows Secrets and its contributors?

We prefer that you direct subscription or the newsletter questions to: editor@windowssecrets.com. We do not give out contributors’ contact information. If you wish to send them an email, send it to the above address and we will forward it.

 

How do I unsubscribe?

You can unsubscribe from Windows Secrets at any time by clicking the link at the bottom of the emailed newsletter or by clicking the link at in the bottom of each page on the site. If you contributed to the newsletter via PayPal and have enabled auto-renew, be sure to sign in directly to your PayPal account and cancel the recurring Windows Secrets payment.

 

How do I renew my subscription?

You can renew up to 60 days prior to your paid subscription’s expiration date or up to 30 days after that date. You’ll receive emailed requests to renew throughout this interval. Note: If the credit-card number you previously used has changes, please update your payment information with a valid card number.

 

How do I change my contribution?

When your subscription is about to expire, you can easily increase or decrease your contribution via the Subscription Preferences page, on the Windows Secrets site. However, there are a few additional steps if you have automatic renewal enabled. Here’s how.

PayPal: If you make contributions via PayPal, start by turning off auto-renewal on your Windows Secrets Preferences page. Save the change. You must then sign in to your PayPal account and cancel the recurring payment. Next, go back to your WS Preferences page and manually renew your subscription, entering the level of contribution you wish to make. Once you’ve saved those changes, you can, if you like, restore automatic renewal.

Credit card: You can make changes to your charge-card information (such as expiration date) within 60 days of your subscription’s expiration date. Simply go to your WS Preferences page.

 

How do I start auto-renewal for my paid subscription?

During the paid-subscription sign-up/renewal process, you’ll be given the opportunity to opt in to auto-renewal; scroll down to the bottom of the page where you select your payment method (credit card, PayPal, or cash/check/money order). The payment-method page pops up after you select a contribution amount.

 

How do I cancel auto-renewal?

You can cancel automatic renewal on your Preferences page. You can then manually renew your subscription using one of three payment methods – credit card, PayPal, or cash/check/money order.

 

My Windows Secrets payment has cleared, but my subscription has not been extended.

There could be several reasons this might occur. You might, for example, have two or more WS subscriptions and the payment was not applied specifically to the subscription you wanted to renew. Or, the email address you use for your PayPal account is different from the one used for your WS subscription.

We can usually resolve this issue quickly, but we will probably need some information from you — typically the type of credit card used and the card’s last four digits, the amount you paid and the date, your reader number and the associated email address you use to receive the newsletter.

 

Why didn’t you notify me that my paid subscription was about to expire?

We send automatic prompts to newsletter subscribers when their subscriptions are within a month of expiration. Sometimes, however, our email notifications don’t arrive. The notifications use the same email address used to deliver your newsletter. So if the newsletters have been showing up in your inbox, so, too, should the notifications.

 

I’ve paid for a subscription, but the newsletters are not being delivered or have stopped being delivered.

The most common reason for nondelivery is that the newsletters are being blocked by your ISP or email client. Start by checking your junk-mail folder. White-list editor@windowssecrets.com and windowssecrets@enews.windowssecrets.com in your mail client’s security settings. Contact your ISP and ask whether windowssecrets.com is being blocked. Next, send an email to customersupport@penton.com and let us know how many newsletters you’re missing and when the problem began.

 

I renewed my subscription, but I can’t find links to my bonus downloads.

To obtain your bonus downloads, you need to sign in to your Preferences page on the Windows Secrets newsletter website. Near the top of that page, you’ll see a link for a current bonus. When you click that link, you’ll land on your Bonus Downloads page. You are entitled to everything you see on that page.

 

I have a paid subscription. How do I access my bonuses?

When signed in to the Windows Secrets site, click the Bonuses link in the top-right corner of the main pages. Next, simply follow the instructions on the Bonus Downloads page. To obtain premium bonuses, click the Enhancements link, also found in the upper-right corner of the main pages.

 

How can I buy Windows Secrets E-books?

Click the E-Books tab at the top of the Windows Secrets site. You’ll find featured digital-book collections plus descriptions for individual books. From time to time, we offer special, limited-time, e-book deals in the newsletter and on the Windows Secrets site. If you’d like email notifications of new specials, sign in to the Windows Secrets site and click the Your Account tab. In the “Newsletter preferences” box, click the E-book Communications tab.

 

Why do you have separate sign-ins for the newsletter and Lounge?

We use the best platform for each of the two types of content. The Windows Secrets newsletter is produced and stored on WordPress; the Lounge is run on vBulletin. However, we have not found a suitable way to bridge the two platforms for a single sign-in.

 

Can I make an additional, one-time contribution to Windows Secrets?

At this time, we are not set up for additional payments. If you would like more information on this topic, please contact us at editor@windowssecrets.com.

 

Can I make a gift subscription?

Absolutely. Make sure you are signed out of your Windows Secrets account. Sign up for a new subscription using the gift recipient’s email address. (Gift recipients can change to a different address later if they like.) Check the confirmation checkbox immediately below the box where you entered the email address. Press the Subscribe button and you will be taken immediately to the subscription-payment page. Select a contribution level and payment method.

Note: You won’t receive a prompt to renew next year — the notification will go to the gift recipient’s address. You’ll either have to keep track of the renewal date or set up automatic renewal. Be aware: If you use auto-renewal, the recipient will be able to see your payment and billing information!

 

Newsletter delivery

 

My newsletter didn’t arrive or was accidentally deleted.

At this time, we do not have an option for resending past newsletters. But you can always view the current issue and past issues at the Windows Secrets site

 

I have not received any newsletters in the past few weeks or months.

Write an email to customersupport@penton.com to report the missing issues. We will investigate the cause of the delivery failures, but in some cases it might take a few days to resolve the problem.

Windows Secrets issues are sent via an email-delivery service. We might have to request delivery and email-bounce reports from the service to help us troubleshoot your delivery problems. We might also need information about your ISP, email, and browser.

Keep in mind that you can read all past newsletter on the Windows Secrets website.

 

I lost several years of archived newsletters. Can you send them all to me again?

Sorry, but we can’t. Our system does not currently have that capability. You can, of course, still read past newsletters on the Windows Secrets website.

 

I ordered Windows Secrets ebooks but the download links expired before I had time to download the books. Can you refresh the links?

We can send you the ebook as PDFs via email. Send your order information to customersupport@penton.com.

 

Can you send me printed versions of your ebooks?

We can deliver our ebooks only in a digital, .pdf format. Once you download or open them, you should have no difficulty printing them on your local printer.

 

I want my newsletters delivered to a different email address. Why can’t I change my address on my Preferences page?

It’s likely that the new address you wish to use is already in our database and thus unavailable. In other words, it’s already tied to a Windows Secrets subscription, possibly one that you might have used in the past.

If you can’t change to another email address, send an email to customersupport@penton.com.

 

Newsletter formatting issues

 

Gmail truncates my newsletters.

We know this is annoying for Gmail users, but it’s out of our hands. In most (but apparently not all) browsers, you should see a “View entire message” link at the bottom of the email. If you don’t see the link, you can try another browser or read the entire article on the Windows Secrets site.

 

Your newsletter is wider than my email page. I find scrolling back and forth irritating.

The newsletter is formatted to fit comfortably on most computer screens at standard resolution. If you’re using a browser-based email service, you might try resetting the browser’s zoom level.

 

Images will not display in my newsletter.

This is most likely a problem with your email client or service provider. For security and/or delivery speed, your ESP might be stripping images from your mail. There is nothing we can do about this problem; you’ll have to check your email-client settings or consult the email-hosting service.

 

Do you offer Windows Secrets in PDF format?

Not at this time.