With the deadline for a free Win10 upgrade rapidly approaching, upgrading issues appear to be on the rise.
Also, Win7 updating gets more confusing, and a reader gets upgraded to Office 365 without their permission.
More trouble installing — and blocking — Win10
We’ve received a steady stream of reader emails about difficulties upgrading to Windows 10. In some cases, the installation procedure stalls in the middle; in other cases, things stop working correctly after the upgrade completes.
It appears that most problems with the Win10 upgrade come down to drivers. As we’ve noted before, older machines and peripherals might require drivers that aren’t supported by the new OS. But newer systems can have problems, too. On some laptops, the touchpad drivers need to be updated.
A Microsoft Community thread has a long post about installing and updating drivers for Windows 10. Two of the recommendations are to acquire needed drivers via Windows Update and Device Manager. But we think it’s better to download third-party drivers directly from the PC-vendor’s support page.
If you get an error message during the upgrade, Microsoft has a page of error codes and what they probably mean. Unfortunately, the included solutions are cryptic.
If you’re having activation problems, you should read the related MS page. It describes the important difference between digital entitlement and product-key activations.