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  1. #1

    MSN Internet/Recieve Email in Outlook Express (5.50.4807.1700)

    A family member uses Outlook Express to download email from her MSN Internet account. She is able to send emails correctly, but cannot recieve new emails when she clicks the 'send and recieve' button. Symptoms are: when clicking 'Send and recieve' while connected to the internet, the send and recieve dialog box opens and closes with blinding speed and you cannot see it or view any messages before is closes (it happens so fast.) There is no pause and blue progress bar to show messages are downloading.

    I upgraded her machine to Internet Explorer 5.5 Service Pack 2, which includes the version of Outlook Express quoted here. This did not help.

    I believe her mail server account properties are set up correctly per emails from MSN sent to subscribers which require theat the incoming and outgoing mail servers do Secure Password Authentication.

    We called MSN Technical support and they said that downloading the latest version of MSN Explorer will fix this bug. Since I have not heard anything good about MSN Explorer I have not taken this step yet.

    Does anyone have a solution to this? What is causing the problem and how can it be fixed?

  2. #2
    4 Star Lounger
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    Quakertown, PA, Pennsylvania, USA
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    Re: MSN Internet/Recieve Email in Outlook Express (5.50.4807.1700)

    I never say this kind of thing, but feel a need to. IMHO, MSN has been nothing but a great advertising scheme from the start. If they want you to install MSN Explorer, it's probably because they want to be able to download ads to your pc. I'm not a paranoid person, but I would never subscribe to AOL or MSN. Choose a local ISP that allows you to use your OWN email software so that YOU control your "internet experience" and not them. Most freebie email, like Yahoo and Hotmail, will shortly (or already don't) support downloading to your PC because they want you to get the advertisements they can publish for you online. If she is anywhere near a termination point--do it.

    Have you been to <A target="_blank" HREF=></A>? I would, and I'd tell them that downloading MSN Explorer is not an option. Tell them she's a little old lady that you just cannot stand the thought of teaching her yet another program...

  3. #3

    Re: MSN Internet/Recieve Email in Outlook Express (5.50.4807.1700)

    Thank you, Dreamboat, and I happen to agree with you about this. I was able to resolve the problem! <img src=/S/joy.gif border=0 alt=joy width=23 height=23> All I had to do was: in Outlook Express, open Tools...Accounts...[highlight the MSN account]...Properties and check the box that says "include this account when receiving mail and synchronizing". I'm a bit embarrassed at having missed this one checkbox. Now my elderly relative is back in the email business, which she likes more by the day. Guess I can return to my Red Hat Linux beta.

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