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  1. #1
    New Lounger
    Join Date
    Dec 2009
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    Hi there.

    I'm an independent pc technician specializing in home visits, and I've performed numerous hard disk data recoveries for many clients who found out the hard way that a backup drive is a very good investment. Sometimes I find drives that are beyond my skills (e.g. USB-SATA converter, CD bootable Linux, freezing, and my other tricks all fail). For the first time though, a client with such a failed drive is interested in sending their drive to a data recovery specialist.

    I'd really like to know if anyone can point me in the right direction. I cannot seem to find any credible reviews of recovery specialists online, so if anyone knows a good review site I'd really appreciate it. I could swear Windows Secrets had an article within the last several months perhaps, but searching failed to show anything. My client specifically already spoke with someone at Data Recovery Services (, so I am especially interested in reviews about them.

    Thanks so much.

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Silicon Valley, USA
    Thanked 94 Times in 90 Posts
    I had a Western Digital notebook hard drive fail while I was traveling. The WD support site provides discount links for some of the major services; one of the reasons to use these services is that the drive still is eligible for warranty replacement after the attempted data recovery. I spoke with two services that both quoted me around $800 for a 320GB notebook hard drive. I didn't try either of them, but there was a notable difference in their services: one of them would send you a directory of the files it could recover, and if you chose not to proceed, you were charged $100 (the $100 is waived for WD customers); I think the other company charged the full recovery fee regardless of whether I decided to recover the files because by then they had done most of the work.

  3. #3
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    California & Arizona
    Thanked 609 Times in 557 Posts
    Another, potentially cheaper method might be Spinrite.
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
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  4. #4
    Star Lounger
    Join Date
    Dec 2009
    Minneapolis MN USA
    Thanked 1 Time in 1 Post
    You should do a google search on Data Recovery Services. You'll find numerous complaints and a investigative clip from a California TV station. Bottom line...your client is more likely to be ripped off than his data recovered.

    There is one company that has an exellent reputation. They have a wide variety of things in their tool bag ranging from do-it-yourself software, remote diagnosis and recovery, clean room recovery, to on-site recovery for large, complex installations. I have used them with good results. If I remember correctly, there is a 65.00 inspection fee. You get a detailed report listing the files that can be recovered, before you pay to actually recover them.
    Windows 10 64bit, Intel Core i5-490K 3.5GHz, Intel HD Graphics, 8GBRAM, 350GB SSD

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