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Thread: WEI

  1. #1
    New Lounger hickoryshirt's Avatar
    Join Date
    Dec 2009
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    Hi Folks,

    Every time I try to run Windows Experience Index I get an error message stating that the operation could not complete do to some unexplained or detailed Os or hardware error. Very unspecific to say the least. I am running Windows 7 Home Premium 64 with the following configuration: Operating System
    Windows 7 Home Premium (x64) (build 7600)
    Install Language: English (United States)
    System Locale: English (United States) No details available
    Processor a Main Circuit Board b
    2.33 gigahertz AMD Athlon 64 X2 Dual Core
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded BIOS: Phoenix Technologies, LTD 6.00 PG 09/12/2006
    Drives Memory Modules c,d
    1500.30 Gigabytes Usable Hard Drive Capacity
    1412.18 Gigabytes Hard Drive Free Space

    ATAPI iHAS424 Y ATA Device [Optical drive]
    LITE-ON DVDRW SOHW-1693S ATA Device [Optical drive]
    3.5" format removeable media [Floppy drive]

    Generic USB Storage-CFC USB Device [Hard drive] -- drive 3
    Generic USB Storage-MMC USB Device [Hard drive] -- drive 4
    Generic USB Storage-MSC USB Device [Hard drive] -- drive 5
    Generic USB Storage-SMC USB Device [Hard drive] -- drive 2
    ST31000528AS [Hard drive] (1000.20 GB) -- drive 1, s/n 9VP3JX5T, rev CC38, SMART Status: Healthy
    ST3500320NS [Hard drive] (500.11 GB) -- drive 0, s/n 5QM08T4P, rev SN04, SMART Status: Healthy 3328 Megabytes Usable Installed Memory
    Local Drive Volumes

    b: (NTFS on drive 0) 500.10 GB 441.65 GB free
    c: (NTFS on drive 1) 1000.20 GB 970.52 GB free
    Network Drives

    HP Deskjet F2100 series on USB001
    Microsoft Shared Fax Driver on SHRFAX:
    Microsoft XPS Document Writer on XPSPort:
    Controllers Display
    Standard floppy disk controller
    ATA Channel 0 [Controller] (3x)
    ATA Channel 1 [Controller] (3x)
    Standard Dual Channel PCI IDE Controller (3x) ATI Radeon HD 5400 Series [Display adapter]
    hp mx704 [Monitor] (15.7"vis, s/n CNG42604S8, June 2004)
    Bus Adapters Multimedia
    Standard Enhanced PCI to USB Host Controller
    Standard OpenHCD USB Host Controller ATI High Definition Audio Device
    AVerMedia H788 PCIe ATSC
    AVerMedia H788 PCIe Hybrid Analog/ATSC
    Turtle Beach Riviera Wave
    Virus Protection [Back to Top] new Group Policies
    Microsoft Security Essentials Version 3.0.6509.0
    Scan Engine Version 1.1.6201.0
    Virus Definitions Version 1.91.1499.0
    Realtime File Scanning On
    None discovered
    Communications Other Devices

    Microsoft ISATAP Adapter
    NVIDIA nForce Networking Controller

    I have installed ALL the latest drivers for hardware etc and this is a new install from a formatted disc. Has anyone any idea why the W.E.I will not complete?


  2. #2
    5 Star Lounger
    Join Date
    Jan 2010
    Los Angeles, CA
    Thanked 38 Times in 34 Posts
    Did you check the systems logs to see if there were any more details about this error (Computer | Manager | System Tools | Event Viewer | Windows Logs | <either Application or System>)?

    I have run WEI on a number of PCs and never seen it fail.

  3. #3
    5 Star Lounger
    Join Date
    Dec 2009
    Slough, Berkshire UK
    Thanked 56 Times in 52 Posts
    Have you tried looking in device manager to see if any hardware errors or drivers errors shown?

    All typing errors are my own work and subject to patents pending. Except errors by the spell checker. And that has its own patients.

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