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  1. #1
    Star Lounger
    Join Date
    Jan 2001
    Osaka, Japan
    Thanked 3 Times in 2 Posts

    Question Expression Web fails to install

    I'm stumped.
    I cannot get my new copy of Microsoft Expression Studio 4 Web Professional to install. When I install I get a message stating that there was a "Licensing installation failure." and that my "Proof-of-purchase was invalid." However, I have licenses to every version of Expression Web ever released. When I installed this I had Expression Web 3 installed and operational. I am not given an option to enter my license information.

    Now, even if I uninstall Expression Web 4 and try to go back to version 3 I cannot. I get a similar licensing error. I've tried installing this copy on a virtual PC, and it works just fine.

    The error I receive says I should, "contact Microsoft Expression Studio 4 Web Professional support and provide a copy of my installation log of investigation." I have my log, but I don't know where to send it. Where is Microsoft Expression Studio 4 Web Professional support, and how do I contact them?
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  2. #2
    Join Date
    Mar 2001
    St Louis, Missouri, USA
    Thanked 1,197 Times in 1,042 Posts
    You can try posting at Expression Studio Forum. There are several installation threads in that forum. Not sure if Expression Web 4 Licensing FAQ - Expression Web team blog - Site Home - MSDN Blogs applies to you.


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